# Player Support \(Confidential- LATAM\)

## Details

- **Company:** [Side](https://hitmarker.net/companies/side.md)
- **Location:** Remote \(Anywhere\)
- **Contract type:** Contract
- **Level:** Entry \(0–1 years\)
- **Tags:** Customer Service, Operations
- **Posted:** 2026-07-20
- **Apply:** [View and apply on Hitmarker](https://hitmarker.net/jobs/side-player-support-confidential-latam-2967180)

## Description

\_\*\*\\\*Only Resumes Submitted in English Will Be Considered\\\*

\*\*\_

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

**Key Responsibilities**

- Diagnose and troubleshoot player problems efficiently, providing accurate information and ensuring proper follow-up.

- Guide users through product features and functionality.

- Ensure consistent support quality by adhering to established standards and policies.

- Collaborate and coordinate with team members to deliver the best possible support outcomes.

- Maintain an assigned schedule and be available to work night and weekend shifts including holidays, if required.

- Attend daily huddles/meetings to stay aligned on policy or process updates.

- Uphold our customer service standards in every interaction.

- Document recurring technical issues and escalate to the appropriate teams.

- Share insights with colleagues to continuously improve solutions.
- Respond promptly to player inquiries via email, chat and callback, resolving issues with professionalism and clarity.