# Community manager

## Details

- **Company:** [Side](https://hitmarker.net/companies/side.md)
- **Location:** Shinjuku-ku, Japan
- **Contract type:** Contract
- **Level:** Entry \(0–1 years\)
- **Tags:** Community Management, Social Media, Marketing
- **Posted:** 2026-08-13
- **Apply:** [View and apply on Hitmarker](https://hitmarker.net/jobs/side-community-manager-4478894)

## Description

Community Manager (Southeast Asia Market):

Side International Japan is looking for a Community Manager who is passionate about digital communities and has a strong understanding of social media trends across the Southeast Asia market. If you are a native English speaker and proficiency in Traditional Chinese and/or Simplified Chinese is a plus, and you have a solid understanding of what drives engagement in online communities, especially within the gaming industry, we'd love to hear from you.

In this role, you will serve as a bridge between our game publisher clients and their players, monitoring online conversations, identifying emerging trends, and managing community content across various digital platforms.

What You'll Do:

Community Platform Management (Discord & Social Media)

\\- Monitor and manage online community platforms designated by the company.

\\- Foster community engagement by encouraging discussions, answering questions, and enforcing community guidelines.

Announcements & Updates

\\- Publish product updates, event information, and company news across community platforms.

\\- Manage content calendars and maintain consistent posting schedules.

Feedback Collection & Reporting

\\- Gather, analyze, and summarize community feedback, and escalate relevant insights to internal teams and clients.

\\- Conduct research and provide recommendations to improve global community operations and engagement strategies.

Event & Campaign Execution

\\- Plan and execute community engagement initiatives such as AMAs, contests, giveaways, and other promotional campaigns.

Brand Voice & Crisis Management

\\- Maintain a consistent brand voice that aligns with company values and client expectations.

\\- Follow established crisis communication guidelines when addressing sensitive issues.

Community Analytics

\\- Monitor user behavior and engagement metrics.

\\- Prepare and deliver periodic reports on community performance and user activity.

RequirementsWhat We're Looking For

\\- Native-level English proficiency (Japanese language skills are not required).

\\- Proficiency in Traditional Chinese and/or Simplified Chinese is a plus.

\\- 6 to 12 months of experience in social media or community management, including platforms such as Twitch, YouTube, Instagram, TikTok, Discord, and others.

\\- Experience engaging with gaming communities, either professionally or as an active community member.

\\- Excellent written and verbal communication skills.

\\- Strong analytical skills with the ability to interpret community trends and engagement metrics.

\\- Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.

\\- A passion for gaming and social media is highly desirable.

***\\- Must currently reside in Japan and hold a valid work visa.***

BenefitsBenefits

- Collaborating with people creating innovative interactive entertainment.

- Dynamic and entrepreneurial culture.

- Video games focused environment.

- Contract Employee \\\*Permanent employee promotion is available.

- Trial period: 3 months / No change in conditions.

- Up to 50,000-yen reimbursement or train pass.