We are looking for an IT Administrator with Mac and PC experience to join our Information Technology & Security Team.

WHAT YOU WILL DO:

Track, resolve, and communicate the status of client open tickets to customers
On-Boarding and Off-Boarding of employees. Remote deployments of PC’s and Mac’s
Hands-on support for all levels of hardware and software troubleshooting, triaging and issue resolution including network connectivity both wired and wireless, mobile devices, and video conferencing equipment.
Cloud Identity integration and SSO management using Okta
Device lifecycle management including procurement, provisioning, deployment, maintenance and deprovisioning.
Device configuration and policy management using JAMF, JumpCloud, and Ninja
Understanding of industry standard security best practices with a specific focus on data integrity and malware protection for workstations
Implement, configure and manage SaaS tools such as Jira, GSuite, Jumpcloud.
Management of vendor and supplier relationships
Support our AV/VC platform (Zoom)
Maintain and manage software and hardware inventory
Employee onboarding and offboarding
Assist with administrative and other duties as assigned

WHAT YOU WILL NEED:

Bachelors or Masters in Information Systems, Technology, or other applicable area.
3-5 years experience with IT help desk within a development organization, experience with client support in video game development is a plus
Expert communication skills in both written and verbal forms, including proper phone etiquette and ability to provide support to varying levels of users from both technical and non-technical backgrounds
Proven track record of being self-motivated able to complete tasks independently
Ability to define problems, collect data, establish facts and draw valid conclusions
Possess and maintains strong knowledge of Microsoft and Apple platforms including (but not limited to) operating systems, software, imaging, and management
Good organizational and time management skills to effectively juggle multiple priorities and time constraints related to system support, upgrades and implementations
Experience with IT ticketing systems (Jira, ServiceNow, Freshdesk)
Knowledge of Jamf and software packaging required
JAMF CCA, MCP, MCSE, CCNA, or VCP certifications are a plus

About Scopely:

Scopely is a leading mobile games company home to many top-grossing, award-winning franchises including Scrabble® GO, MARVEL Strike Force, Star Trek™ Fleet Command, Looney Tunes™ World of Mayhem, WWE Champions, The Walking Dead: Road To Survival™, YAHTZEE® With Buddies and Wheel of Fortune®: Free Play, among others. Scopely creates rewarding, immersive games that empower a directed-by-consumer experience. Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform that personalizes gameplay at scale across one of the most diversified portfolios in the west. Recognized in Fast Company’s ‘World’s Most Innovative Companies’ and #2 on Deloitte’s ‘Technology Fast 500’ as one of the fastest-growing companies in North America, Scopely has achieved more than $1 billion in lifetime revenue by creating game experiences that are an important part of people’s lives. Scopely has global operations in Los Angeles, Barcelona, Boulder, Dublin (DIGIT game studio), London and Tokyo, with additional studios in seven countries across four continents. For more information, visit scopely.com.

Scopely is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, family or parental status, gender identity, veteran, or disability status, or other protected status.