# Freelance Support Agent \(Chinese Simplified & Traditional\) \(m/f/d\)

## Details

- **Company:** [Sandbox Interactive](https://hitmarker.net/companies/sandbox-interactive.md)
- **Location:** Remote \(Anywhere\)
- **Contract type:** Full Time
- **Level:** Entry \(0–1 years\)
- **Tags:** Customer Service, Community Management, Information Technology \(IT\)
- **Posted:** 2026-09-11
- **Apply:** [View and apply on Hitmarker](https://hitmarker.net/jobs/sandbox-interactive-freelance-support-agent-chinese-simplified-traditional-m-f-d-4767850)

## Description

Join Sandbox Interactive and support the vibrant Albion Online player community as a Freelance Support Agent. We're looking for proactive, empathetic, and tech-savvy individuals fluent in Chinese Simplified & Traditional to help players experience the best of our award-winning MMO across all platforms. Operate within a passionate, international team committed to high-quality service and player satisfaction.

About Sandbox Interactive and Albion OnlineSandbox Interactive is the independent studio behind Albion Online, the first truly cross-platform MMO available for Windows, Mac, Linux, iOS, and Android. With over 350,000 daily players, we’ve built a thriving, global gaming environment. You’ll become part of an international team based in Berlin, working to make Albion Online an unforgettable experience for players worldwide.

Main Responsibilities- Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email
- Resolve technical, account, and gameplay queries with empathy and professionalism
- Escalate complex issues and collaborate with internal teams to ensure thorough resolution
- Identify and report recurring player issues, suggesting improvements to enhance the player experience
- Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends
- Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction

Key Requirements- Fluency in written and spoken Chinese Simplified & Traditional
- Solid verbal and written English communication skills for effective internal collaboration and external communication
- Flexible availability to cover shifts, including evenings and weekends (remote/freelance)
- Demonstrated empathy, patience, and excellent problem-solving skills
- Comfortable using digital tools (ticketing platforms, spreadsheets, basic troubleshooting)
- Deep interest in online games and a genuine desire to help the player community

Additional Information- This is a **freelance, remote, part-time position**
- All applicants must be 18+ and able to receive international payments
- Applications **must be submitted in English**

Ready to Support Albion Online's Community?If you’re passionate about games, fluent in Chinese Simplified & Traditional, and motivated to provide a great player experience, we’d be happy to hear from you.