As a Community Manager at Rooster Teeth you’ll be primarily responsible for overseeing community communications, management, and engagement plans, including engaging community members in conversations on our platform and supporting the creation of community content. We’re looking for someone who has a good understanding of how communities work, how to effectively manage conflict, how to increase engagement, communicate effectively and transparently, and create a fun and welcoming environment. The Community Manager is a creative and passionate individual who is comfortable initiating conversations and has the ability to thrive in a highly dynamic environment that is constantly shifting.
*In this climate of constant change, candidates must be able to work and telecommunicate from home, as well as be able to work onsite if/when that becomes an option.*
Responsibilities:
- Develop and execute plans for community engagement and communication in relation to brands, content, and events
- Oversee a growing team of external moderators
- Create and manage documentation for processes and guidelines for CMs and volunteer moderators to follow
- Establish open communication with the community at large
- Work directly with community leaders and groups in developing events, outreach programs and more
- Work with other departments such as P&E, Programming and more to develop community events and communications
- Spot trending issues and track and report community sentiment with recommended actions
- Manage and execute a community calendar in collaboration with other departments
Qualifications:
- 3+ years professional experience in a community management role
- Bachelor’s or equivalent in communication, marketing or related field
- Previous experience with user moderation, particularly with de-escalation and mediation
- Excellent written and oral communication skills
- Strong organizational skills and an independent, self-motivated work style
- An understanding and appreciation for Rooster Teeth content or relatable fandoms
- Good understanding of social platforms, their content formats and culture.
- Understanding of Adobe Creative suite a plus.
About Rooster Teeth
Rooster Teeth is a fan-driven, community built entertainment company. From humble origins in a spare bedroom, Rooster Teeth created the web series Red vs. Blue, an innovative form of entertainment for a changing media landscape that sparked the growth of a passionate global fandom. From that foundation, Rooster Teeth pioneered a direct-to-consumer lifestyle brand for its growing online following with subscriptions, advertising, e-commerce, and live events. Rooster Teeth produces several original content series including RWBY, the most popular western-style anime series today, The Rooster Teeth Podcast, and daily video series featuring an in-house cast of influential talent. With broadcast and live-action production capabilities and a world class animation studio, Rooster Teeth engages industry-leading networks, streaming entertainment services and creative talent to develop projects that reach global audiences through its Studios division. Rooster Teeth cultivates the gaming lifestyle it helped define with partnerships through its industry-leading video-first podcast network, The Roost. Rooster Teeth has a massive global footprint of more than 45 million subscribers to its YouTube Network, 5 million unique weekly viewers across its RoosterTeeth.com hub and more than 4 million registered community members. The company was founded in 2003, and is a subsidiary of Otter Media, a WarnerMedia company.
