This job listing expired on Apr 25, 2021
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Rogue Harbour, a veteran mobile game development and publishing team, is seeking a full-time Community Manager. The Community Manager is responsible for ensuring our game communities are fully informed and supported across all major channels. This role is critical for customer retention outside of the products themselves. It is essential that our community strategy focuses on driving engagement by leveraging channel data and customer insights.

The Community Manager will take the lead in building unified communication plans for core channels as well as emerging ones. They will also need to proactively communicate customer feedback to the development and marketing teams. In addition to formulating our support strategy and toolset, the Community Manager will also lead the customer support team.

Ideally, the successful candidate loves new challenges, leading people, and executing. With two new titles launching in the spring, this role will be pivotal for product promotion and community establishment. The Community Manager will be expected to grow the support and social department, while establishing and evolving its best practices as the team, toolset and portfolio expands.

KEY RESPONSIBILITIES

  • You and your team are at the forefront of communications between Rogue Harbour, its products and our communities via Forums, Help Centers and Social Media Channels
  • Immerse yourself in the games you are directly responsible for so you’re able to answer almost any question that comes your way
  • Actively investigate, escalate, and address any critical issues that may arise in the communities in relation to our products
  • Dive deeply into our communities to gather data, feedback and suggestions on features, content and live events
  • Create static, video and gif content for social media and our website.
  • Write blog posts for our fanbase, website content and for online media outlets
  • Champion our most celebrated community members by taking part in our VIP, Beta and Moderator programs
  • Develop and execute social media strategies
  • Continually analyze post engagement data for content optimization opportunities
  • Set and enforce standards for community response times and voice
  • Set content schedules and plans, while remaining agile to shifts based on community sentiment, major product updates/fixes, and popular culture
  • Liaise with marketing and product to ensure content plans correlate with marketing messaging, campaign changes, and product updates
  • Hold regular standing meetings with all departments to ensure the community voice is reaching every ear in the company
  • Stay current on the latest support tools and social platforms to provide the community with content and support on the best and most popular platforms.
  • Work with the QA team to ensure major issues impacting the community are prioritized properly
  • Handle company and product PR
  • As we grow, lead, coach and develop the player support and social teams

REQUIREMENTS

  • 3+ years as a Community Manager, Social Media manager, Player Support Manager/Team Lead at a game company
  • Proficient with tools like ZenDesk, GetSocial, HelpShift etc.
  • Expertise with Adobe Products: Photoshop, Illustrator, Premiere, Spark etc.
  • A videography background is a plus, but not a must
  • Mastery of social platforms: Facebook, Twitter, Instagram, SnapChat, Pinterest, TikTok, Discord, Reddit etc.
  • Worked on at least one mobile title that started out in soft launch and globally launched on iOS and/or Android
  • Ability to effectively interface and communicate with stakeholders and partners at all levels of a company
  • A passion for game communities - being a part of them yourself in order to understand expectations from the perspective of a player/member.
  • Incredible social and writing skills
  • Proactive in sharing knowledge with peers
  • Strong work ethic
  • Excellent judgement on anything game related
  • Ability to hire and develop great people
  • High standards for individual and team work
  • Experience with idle/simulation games is a plus
  • Obsessed with playing games, expanding knowledge of the industry, and keeping up on the latest trends in F2P monetization and user acquisition

If you want to take the next step, we would be excited to connect with you! Please send your resume.

MORE ABOUT THE ROLE AND ROGUE HARBOUR

Rogue Harbour Game Studio is a game developer and publisher based in Vancouver, BC, Canada. With the support of global gaming giant, Perfect World Entertainment , we are creating products that provide long term engagement, value and enjoyment for our players.

BENEFITS OF WORKING AT ROGUE HARBOUR

  • Industry competitive salary
  • Top tier health, vision, dental and personal care coverage for you and your family
  • Flexible working hours
  • Ability to work remotely
  • Inclusion in bonus program
  • Excellent office space in the heart of Vancouver
  • Connections to many industry partners
  • Huge autonomy and freedom to grow
  • Receive direct feedback from peers in a flat culture
  • No politics or drama, logic prevails in the decision making process
  • A team with a true desire to succeed, learn from mistakes, and better themselves

Job Types: Full-time, Permanent

Schedule:

  • Monday to Friday

Work remotely:

  • Yes

COVID-19 precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place