At Rockstar Games, we create the games we would want to play ourselves.
A career at Rockstar is about being part of a team working on some of the most creatively rewarding, large-scale projects to be found in any entertainment medium. You would be welcomed to a friendly, inclusive environment where you can learn, and collaborate with some of the most talented people in the industry.
Rockstar Games is seeking a Platform Operations Manager to join our online services team. This person will oversee day-to-day operations as well as maintain a longer-term focus on helping grow the platform to the next level. Service clients include various Rockstar teams, service partners, and development partners. Our internal platform helps facilitate a broad array of organizational activities including game management, customer service/technical support, development, security operations, marketing, community engagement, commerce, quality assurance, compliance, etc.
What We Do
- We create connected experiences that are found across our game franchises.
- We create online services for our games including matchmaking, cloud saves, player stats, leaderboards, and more.
- We improve existing features as well as architect new solutions to support the development of the Social Club community and website.
- We create innovative in-game experiences including user-generated content.
- We build services and tools that support our consumer-facing experiences and our internal business needs.
- We create companion apps to our games including second screen experiences on mobile, tablet, and the web.
Responsibilities
- Drive and facilitate the ongoing live operations needs of our platform, with a primary focus on our internal clients.
- Oversee and facilitate processes for recurring platform operations.
- Triage, communicate and resolve issues affecting live content.
- Lead post-mortems for recently released platform features and resolved issues.
- Maintain calendars for stakeholder milestones and releases.
- Maintain and manage maintenance backlog.
- Work with developers to design and maintain automated unit testing across all web code properties.
- Work with build engineers and tools developers to increase efficiency of deployment and application management.
- Help drive creation and improvement of QoS monitoring systems and associated reporting across managed properties.
Qualifications
- 2+ years of experience managing online services or SaaS platforms.
- Strong knowledge of Rockstar products.
- Familiarity with modern online games.
- Superior written and verbal communication skills.
- Experience with workflow and process design.
PLUSES
Please note that these are desirable skills and are not required to apply for the position.
- Familiarity with Agile development practices.
- Experience working with remote or distributed teams.
- Background in technical writing.
- Experience with web development (especially MVC.Net).
- Experience with Windows application development.
- Rockstar Games Social Club membership.
How To Apply
Please apply with a CV demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.
Rockstar is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.
If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, or race.
