Tweet

Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences created by the community. Our vision is to build a platform that enables shared experiences among billions of users. This is what’s known as the metaverse: a persistent space where anyone can do just about anything they can imagine, from anywhere in the world and on any device. Join us and you’ll usher in a new category of human interaction while solving exceptional challenges that you won’t find anywhere else.

As IT Support, you’ll be the front line of support for our employees and all of their technology requirements. This is a fun and fast paced environment where you will have the opportunity to get hands-on experience with a number of different technologies.

You Are

  • Experienced with 3 - 5 years in a Help Desk or IT Support,
  • Experience with access/identity management (Okta, G-Suite)
  • Hands on experience and extensive knowledge of Mac and PC environments
  • Familiar with Windows 10, 11 and Mac OS Big Sur, Monterey support/administration
  • Proficiency with Zoom Room/Meetings, Google Drive, Slack and similar applications
  • Security-minded understanding the requirements on users and groups
  • Self-organized and able to work as a team or alone
  • Problem solver that asks the right questions and can come up with solutions before presenting a problem
  • Experience with ZenDesk or similar service desk ticketing system
  • MDM deployment and troubleshooting experience: JAMF Pro, Workspace ONE

You Will

  • Participate in on-boarding of users and hardware
  • Image, configure and deploy PCs/Macs in an enterprise environment
  • Troubleshoot and repair Microsoft/Mac based desktop/laptop issues on-site and remote
  • Participate with onsite Zoom Room support
  • Install and configure software applications
  • Create, modify and terminate users in identity management
  • Adding IT assets in tracking system

Plus

  • CompTIA A+ Certification or equivalent experience
  • Basic ITIL processes and workflow
  • Experience with deploying Linux Desktop
  • Scripting experience
  • Microsoft Technology Specialist (MCTS), And/Or Microsoft Solutions Associate (MCSA) Certification, Okta Certification, G-Suite Certification, Jamf Certified

You’ll Love:

  • Industry-leading compensation package
  • Excellent medical, dental, and vision coverage
  • A rewarding 401k program
  • Flexible vacation policy
  • Roflex - Flexible and supportive work policy
  • Roblox Admin badge for your avatar
  • At Roblox HQ:
    • Free catered lunches
    • Onsite fitness center and fitness program credit
    • Annual CalTrain Go Pass
Apply