As the Technical Program Manager for the Systems Engineering team on Wild Rift, you oversee the deployment, maintenance, and improvement of the infrastructure and services running the game. You will work with the engineers on your team to set roadmaps and prioritize emergent tasks. You will assess requests from and help bridge gaps between other teams, both technical and nontechnical, both inside and outside of Riot.

You will oversee operational deliverables of the game. You will have project management skills and passion to ensure those deliverables. You will report to the Head of Production Operations for Wild Rift, making sure you and your teammates have the resources, time, and support necessary to be successful.

Responsibilities

Implement agile work systems to ensure successful and sustainable delivery
Manage development schedules and emergent tasks, while mitigating risks and managing tradeoffs
Promote transparency and predictability with roadmaps and planning
Create and maintain processes and working models for high sustainability and productivity between internal stakeholders as well as partners and 3rd party vendors
Drive alignment on technical decisions, identify and resolve roadblocks to help engineers make and meet commitments
Set team goals to improve the scalability and repeatability of operational delivery pipeline for the game's infrastructure
Monitor team health and cultivate good morale and culture consistent with Riot values, ensure teams are staffed for high quality results
Build relationships across the Production discipline, including personally and for the team

Required Qualifications:

Minimum of 5 years experience managing technical projects and leading engineering teams, through the full software lifecycle or for live 24/7 services
Broad technical understanding of common operational and development challenges
Experience working with distributed teams and facilitating virtual meetings
Experience with partner or vendor relationship management
Excellent knowledge of Agile work systems (Kanban, Scrum, …)
Business fluency in Mandarin and English, and can promote collaboration across language and culture
Bachelors in CS, Math or a related technical field, or equivalent practical experience

Desired Qualifications:

Experience supporting game operations
Experience with cloud infrastructure, containerized services, and microservice architectures
Experience with continuous integration & deployment flow.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!

Our Perks:

We offer medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. Life insurance, parental leave, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, and a play fund so you can broaden and deepen your personal relationship with games.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history (LAMC 189.00).