As part of its drive to continuously innovate and advance its digital broadcast and production capabilities, as well as super serve players and fans, Riot Games is growing to enable efficient, game-agnostic production of Esports content, globally, through technical innovation, standardized workflows, and shared infrastructure. We are looking for a skilled Esports IT Project Manager to make decisions that impact the Project Stryker Esports ops, warehouse and event support teams Reporting to the Director of Global Operations, Stryker, you will work together with your peer the EMEA Field & Fleet Ops Manager. This role acts as a team manager by overseeing and advising the live event technician teams. Your experience supervising and motivating technical staff, demonstrated ability to work to a schedule, and the capacity to manage work streams that are influenced by a diverse set of teams will be essential.
Lead the Field & Fleet Ops Team (Greater Seattle/Des Moines area), a group of WOARiors who travel to each event to provide on site support -
Deployment of network and pc fleet pre-event
On going support throughout the event of the network and pc fleet
Tear down of network and fleet after the event and prep of equipment to be shipped to next event
Close collaboration with EMEA Field & Fleet Ops Manager to ensure alignment
Working with esports partners you will build and transform operating processes across the org
Work with esports to build a sustainable schedule of support for events both remote and at home
Develop and evaluate metrics to measure process improvement outcomes
Align with leadership to ensure that the processes will support ongoing commercial success
Ensuring SOP’s are created and up to date
Oversee Global Logistics for Project Stryker Seattle
packing, loading, unloading shipments of electronic equipment
Management of shipping partners
Carnet creation and management
Develop training and development plans for the Fleet & Field Ops team members during down periods
Oversight of Stryker’s global asset management software
Equipment scheduling and planning tools for upcoming shows
Updating new assets in the program
Integration with other platforms (Slack, Excel/Commercial Invoice) for efficiency
You communicate easily in the most appropriate medium, be it email, hallway conversation or messenger pigeon; you will communicate with all Rioters, including leadership, to provide key updates during events in compliance with Riot Games' standards and security policies.
6 - 8+ years experience in a similar role
Experience in building out custom solutions that fit Riot’s unique needs
Experience managing a small team
Experience supporting live events both in person and online
Previous experiencing creating and maintaining accurate documentation and SOP’s that allows traveling teams to succeed
Expert written and spoken communication.
Experience hiring and building out small teams from scratch
Experience with some or all of the following technologies - Google Suite, Windows, Android, Meraki, FOG Server,
Travel requirements (%): 30%
For this role, you'll find success through craft expertise, a collaborative spirit, and making choices that prioritize the delight of players. We'll look at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!
Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.
Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.
It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.