Rec Room is the best place to build and play games together. Chat, hang out, explore MILLIONS of rooms, or build something new to share with us all! As an IT Support Engineer, you will own Rec Room’s hardware, software licenses, remote networking, and identity access management. In this role, you will be a go-to person to ensure Rec Room’s build servers, and other hardware continues to scale as the company does. This role is excellent for a strong owner who loves to think on their feet and fix hardware before replacing it.
Responsibilities:
- Build, maintain and upgrade our build servers
- Set-up and maintain in-office networking, including VPN maintenance
- Opening up hardware and fixing equipment as needed.
- Hardware asset management; Ensure employees have the hardware they need when they start. Process new hardware requests as required.
- Manage, Administer, and Maintain our large-scale software licenses
- Identity and access management administration for our various software licenses
We're looking for individuals with:
- 3+ years of experience in Desktop, IT, or Support Engineering
- 2+ years experience building servers, desktops and replacing parts as needed
- 1+ years experience maintaining software licenses (i.e., ADO, Slack, GSUITE, Visual Studio)
- Experience setting up and maintaining mesh networks and scripting EdgeOS or equivalent
- Experience setting up and maintaining VPN and scripting in RouterOS or equivalent
- The ability to work and onboard remotely until we return to the office located in Seattle, WA.
Bonus points if you have:
- Experience setting up or maintaining equipment ordering systems for a growing company
- Experience defining with network and software access management
COMPANY INFO TO KNOW:
Rec Room offers generous medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. We also support your retirement benefits with a company match. Rec room respects employee's personal lives, and we value work-life balance by providing unlimited paid time off. Our company values are real and drive our culture. We work hard to ensure a collaborative, diverse, and inclusive work culture.
Rec Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.