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Razer

Technical Support Engineer

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Razer
🇲🇾 Kuala Lumpur

Getting onboard Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities:

  • Monitor service performance
  • Provide level 1 and 2 support to internal team and external partners.
  • Assisting external partners with systems integrations in various system environments.
  • Analyse application logs and optimize code for efficiency and performance.
  • Responsible for activities involved in troubleshooting, debugging and maintenance of enterprise, high-volume, transactional systems
  • Identifying and resolving technical issues in timely manner base on severities.
  • Maintaining and updating technical documents and procedures.
  • Handle service disruptions communication with internal team and external partners.
  • Update users in a timely fashion regarding the status of quality issues or any requests.

Pre-Requisites:

  • Bachelor’s Degree in Computer Science, Software Engineering, Information Technology or equivalent.
  • 2+ years of experience in software development and supports.
  • Proficient in major programming languages (.NET, C#, C++, JavaScript)
  • Excellent analytical and problem-solving skills
  • Able to work independently, detail-oriented
  • Positive attitude and eagerness to learn, along with quality team lead role
  • Well organized and able to meet tight deadline with good quality
  • Strong verbal and written communication skills, professional, confident, assertive
  • Extensive experience with API design & SDK architecture
  • Prior hands-on in database design models and advance SQL queries
  • Prior hands-on experience in developing and deploying solutions on Cloud infrastructure is a plus

Are you game?