Job Responsibilities

• Troubleshooting, installation, and repair of peripheral / system product
• Ability to upgrade system software and hardware readily and to test system devices to ensure they are in fit condition.
• Developing standardized operating instructions for the process.
• Providing and maintaining documents and standard operating procedures.

Pre-Requisites

• Bachelor's Degree, Diploma, NITEC in Electrical/Electronic Engineering discipline with minimum three to five years’ work experience with computer repair services industries.
• Experience troubleshooting and responding to customer concerns.
• Proven record of being reliable and accountable for all aspects of their job.
• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Ability to work in a fast-paced, self-directed, entrepreneurial environment.
• Resourceful, with the ability to work independently.
• Strong time management skills.
• Ability to adapt to changing circumstances.
• Decision-making, problem resolution and creative thinking skills
• Attention to detail.
• Ability to multi-task activities.
• Able to work productively in a pressurized environment.
• Ethical and trustworthy.