Your Responsibilities:

• Supervise call-center representatives who are answering customer inquiries
• Ensure call-center representatives are properly trained on both old and new products
• Develop and evaluate personnel to ensure the efficient operation of the function
• Improve existing procedures for outsourced and insourced resources
• Reproduce described problems and report new or recurring problems to design departments
• Establish and maintain systems that provide answers to common questions and problems (FAQ)
• Develop and adhere to operations budget
• Review incoming financial statements for discrepancies
• Communicate with legal counsel and safety department to ensure all processes are compliant
• Adhere to the companies “Best in Class” service model to increase NPS and customer satisfaction
• Other duties may be assigned

Your Skills:

• Successfully completed commercial education or business studies
• 3+ years of experience in managing customer support operations as well as financial reporting
• Excellent written and spoken German and English skills are essential, additional languages are an advantage
• CCNA certification is a plus
• Experience with delegating responsibilities
• Experience with providing leadership and training to key personnel
• Advanced written and verbal communication skills
• Possession of key competencies, including conflict management, business negotiation, organization and decision-making
• Gamer preferred

Become a member of our team and enjoy working in an international environment with a flat hierarchy. An exciting challenge in one of the most fast-paced businesses is waiting for you. Join a phenomenal team today!