Job Responsibilities
This role works closely with various global cross-functional teams. The individual should be self-directed with strong communication, project management, and the ability to work under pressure.
Reporting to the Associate RazerStore Director, the candidate will manage all sales reporting & analysis. Partnering with RazerStore Managers to maximize sales revenue and to drive optimal inventory & retail metrics. This includes deploying retail tools & concepts while updating & monitoring operational policies and procedures.
The candidate will also collaborate with global product BUs, razer.com, marketing, and visual merchandising to implement opportunities for sales promotions and to promote brand awareness & drive consumers to POS.
Additionally, the candidate will manage store projects (i.e. new store openings)
Sales & Operations Reporting
- Build and generate weekly, monthly, quarterly sales reports
- Review and manage product inventory & cost performance analysis (per category & per region)
- Oversee store utilities & vendor (OPEX) cost controls & reporting
Inventory Management:
- Build and manage store inventory controls to drive optimal sales and customer satisfaction
- Collaborate with product BU and planning teams to define inventory forecast & secure allocations
- Ensure that the stock level at all locations are within the acceptable thresholds
- Oversee weekly replenishment plan and new product (NPI) launch plan
- Monitor product returns (RMA) process; Investigate any inventory & payment discrepancies
Product Promotions:
- Analyse purchasing behaviours to improve products mix through consolidations, redistributions, and allocation of stocks. Including development of sales events, pop ups, etc.
- Analyze and propose store promotion to increase product run rate & to clear aged (EOL) stocks
- Update salesforce and manage promotion performance analysis
Store Operations Excellence & Store Projects:
- Coordinate store training schedules to ensure high operations & customer service standards
- Develop customer experience SOP and maintain the store operation playbook
- Build policies & procedures (inventory, payments, software, etc) and ensure compliance & adherence
- Streamline the operations processes and improve time & cost efficiencies (housekeeping)
- Review and enhance customer support (with CS/CA team)
- Ensure compliance with health/safety policies and procedures at retail locations
- Manage new in-store initiative implementations (new partners services)
- Responsible for the setting up of new locations, installations, and store openings
Pre-Requisites
- At least 3 years experience in the related field required for the position
- Proven track record in retail, business, or marketing operations
- Strong analytical skills, high attention to detail, good oral communication skills
- Willingness and ability to travel