PTW is looking for Customer Support agents with a passion for video games!

Are you a gamer at heart? Do you have great communication and computer skills? Are you a team player and is motivated to learn and grow? This is your opportunity to join a global company and contribute to the life-cycle of some of the most popular games in the world! You will be given a chance to help troubleshoot and solve issues via live chat or email to help a player who might be having trouble with their in-game experience or profile. Here are some other things you may run into

Helping with software and hardware issues, using our in-house tools to help them solve the issue together.
Assisting customers with application installations and updates; configurations; general network troubleshooting.
Identifying, correcting or advising on issues in customer computer systems or consoles.
Identifying any patterns in the problems and escalating for bug examinations.
Multitasking between multiple chat windows but being able to craft responses using correct grammar, spelling, and punctuation.
Working in a teamwork structure to make sure we are solving the issues quickly and correctly.

**During the current COVID-19 global pandemic, this role will be a Work From Home position. After the Work From Home order(s) are lifted and it is safe to return to the workplace, PTW will resume normal operations in office.**

Requirements

Who is our ideal candidate?

Someone who is a problem solver while being able to keep the customer calm and informed throughout the troubleshooting process.
1-3 years of Technical Support Customer Service experience - experience in a high-volume contact center a plus!
Solid working knowledge of computers, technical hardware, software, gaming consoles, and networks.
Exceptional written and verbal communication skills.
Exceptional soft skills and the ability to show empathy.
Strong work ethic, multi-tasking skills, and adaptability.
Team players.
Open availability - Nights and Weekends.

Benefits

Casual dress code, free coffee, office parties and events
Bagel Fridays!
On-site game room
Potential for full-time, permanent openings with growth opportunities
Fun, diverse and collaborative work environment

Who We Are

PTW is a leading global provider of customer experience, quality assurance, localization, engineering and audio production services, to key software and technology-focused markets including games, interactive entertainment media, education, e-commerce and internet of things.

For over 20 years, we’ve delivered great results for our clients. Our main aim is to advance their businesses and enhance their customer’s’ satisfaction. We’re dedicated to helping every client develop the best products and consumer experiences possible. And because we believe in partnerships and collaboration, the journey is shared, and the successes are too.