PTW is looking for a sales Manager to support our Games clients and generate new business revenue, focused on our Player Support. This individual must be a consultative and highly motivated Sales Manager, who will cultivate and build long term relationships with developers and publishers, close new business, present PTW services, specifically our CX services, negotiate, and manage client relationships.
This position is perfect for an engaging, personable, enthusiastic, and results-orientated individual, with an eye for detail. Growth will be driven through relationship building and new client focus. The successful candidate will have a track record in surpassing expectations through cultivating and growing relationships. They will have an in-depth knowledge of the video games industry, an understanding of the challenges clients face and a genuine passion for games.
What you’ll be doing:
- Generating business within the North American video games market
- Account management and growth of new accounts
- Attending client meetings, presentations, trade shows, etc.
- Presenting PTW services in line with briefs – focused specifically on presenting our Customer Experience services
- Creating effective solutioning which matches back to client requirements
- Organically generating leads through existing networks or industry knowledge and research
- Executing content lead campaigns as part of the wider sales strategy
- Working with Delivery and several support teams to maximise time spent engaging with clients
Requirements:
What we’re looking for:
- 4+ years of Player Support Management experience with a large network of Player Support contacts in the gaming industry
- Experience selling customer services - ideally player support, community and related tech products and services to different stakeholders at all levels of target organizations
- Strong ability to craft and deliver compelling presentations
- Excellent video game knowledge
- Proven track record of exceeding targets through building relationships
- Excellent presentation, communication and interpersonal skills
- Ability to forecast opportunities
- An existing network of contacts within the games industry would be hugely beneficial
- Must be self-motivated
- Business development experience within the games industry is advantageous but not essential
- An organised individual with a passion for gaming and experience of CRM tools
Benefits:
What we offer:
- Permanent & Fulltime, Competitive Salary with un-cap commission structure
- 401K
- Group Insurance Benefits coverage
- 20 days Paid Time Off package plus paid Public Holidays
- Paid personal and sick leave
- Flexible & remote work model
- Employee Assistance program for you and your family
- Company provided laptop and phone
- Work From Home Bonus and Monthly Internet Stipend for eligible work from home members
- Fun, diverse, inclusive and collaborative work environment