This job listing expired on Oct 4, 2021
Description
- Plan project resources and schedules.
- Monitor and report progress of projects.
- Prepare project budgeting / activities.
- Provide support on management reporting.
- Risk analysis management.
- Troubleshoot problems and issues.
- Manage and improve operations.
- Mentor customer agents in Japanese language and reporting skills from time to time.
- Liaison with Japanese native stakeholders (HQ, overseas offices and clients) via email, phone, video conference, etc.
- May be required to assist in shortlisting and interviewing candidates for job openings requiring Japanese language proficiency.
Requirements
- Possess tertiary qualification & professional certifications in customer relationship and project management.
- Minimum 3 years of customer service and project management / coordination experience within office environment.
- Relevant exposure in supporting end users on technical (Information Technology) issues is preferred.
- Business level communication (verbal and written) skills in both Japanese and English languages.
- Experience in CRM software will be advantageous.
- A passion for gaming and expertise in playing games in various genres.
- Meticulous team player with strong interpersonal skills and a results-driven personality.
- Able to work independently and fast thinker.
- Ability to multi-task under tight timelines and pressure.
- Equipped with appropriate urgency to suit operational demands.
- Highly experienced candidates may be considered for the Manager level position.
