This job listing expired on Dec 31, 2020
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RESPONSIBILITIES

  • Provide customer support and technical issue resolution via email, phone, chat, social media, and other online platforms.
  • Handle multiple concurrent chat and email interactions.
  • Identify, correct, and advise technical issues in the customer’s computer, mobile app and/or video game console.
  • Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Escalate real-time issues to client/supervisor.
  • Translate Korean/Japanese language to English and vice versa when needed.
  • Report and minutes writing in Korean/Japanese and/or English languages.

REQUIREMENTS

  • Effective in both verbal and written communication skill in English language.
  • Proficiency in Korean/Japanese language at the native level (needed to liaise with the native Japanese/Korean speaking associates).
  • Able to work on weekends and public holidays based on shift roster.
  • Able to deliver excellent customer service via email/chat/phone.
  • Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console) troubleshooting and support.
  • Able to solve and analyse information accurately with appropriate speed and within guidelines.
  • Team player.