This job listing expired on Nov 19, 2020
Tweet

Title: German Technical Customer Support Representative

Location: United Kingdom, Home-Working - Anywhere in the UK

Start Date: ASAP (40 and 20/+ hours per week) Various Shift Options.

Full Training Provided

We are also recruiting the following languages for our global Customer Support operations: French, Polish, Brazilian Portuguese, Italian, Russian and Dutch

Overview

As one of our Customer Support Representatives, you will be an ambassador for our brand and your role will be to provide 1st line Technical and Customer support to our clients’ customers. You should be calm, technically minded and have a pro-active and positive "can do" attitude. Your goal will be making the customer journey as seamless as possible. You would also be communicating in English.

What you’ll be doing

  • Ensuring customers queries are answered with the aim of a first-time resolution and ensuring all responses are provided with excellent attention to detail, care and professionalism.
  • Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority.

Requirements

What we’re looking for

  • Near native level fluency in your language & English, particularly reading & writing.
  • Excellent attention to detail, strong communication skills and knowledge of Microsoft Excel.
  • Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
  • A logical, methodical approach with good analytical and problem-solving skills.
  • Excellent observation and attention to detail skills with patience, perseverance and good concentration.
  • Have your own PC, Broadband (with microphone and speakers), and have a separate working environment and meet our standard background checks.

Benefits

What we offer

  • You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest games titles in the world.
  • Competitive remuneration, holidays, regular team competitions with great prizes’ and inclusion into an extensive social calendar. We always look to develop our people and always look to promote internally.
  • Our Studio has some of the best views of Glasgow and is located next to the City Centre/West End, with excellent transport links. On-site amenities include a café, nursery, ATM, car valeting/charging, dry cleaning, free cycle checks & parking with access to a variety of local bars & restaurants.

Who we are

PTW is a video games services company which supports video game developers and publishers through outsourced production services. We started 25 years ago and since then, have grown exponentially year-on-year to where we are today. Our history is in gaming, and we are gamers at heart. In our time within the games industry, we have worked on over 1500 titles across all genres and all platforms, including 8 out of the past 10 Game-Of-The-Year-winning titles.

We have grown rapidly over the past few years and now have 35 sites spanning the globe. The PTW umbrella of companies includes SIDE and Orange Rock. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. Orange Rock is our in-house game and product development studio.