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What you’ll be doing:

  • Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.

  • Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.

  • Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).

  • Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.

  • Working with your colleagues across the wider global customer community to identify trends in customer queries.

Requirements

  • Fluency in the language you are applying for & English, particularly reading & writing.

  • Excellent attention to detail, strong communication skills, and knowledge of Computers.

  • Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.

  • A logical, methodical approach with good analytical and problem-solving skills.

  • Excellent observation and attention to detail skills with patience, perseverance, and good concentration.

  • Experience in playing consoles and or PC gaming is advantageous.

  • Be comfortable discussing technical faults/issues relating to game consoles/PCs.

  • Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

  • An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.

  • A minimum of 4 GB RAM memory.

  • Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.

  • An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.

  • A screen with at least a 1080p Full HD display. External monitors are acceptable.

  • A (smart)phone usable for two-factor authentication that runs at least:

  • Android 9 or newer.

  • Apple iOS 15 or newer.

  • Your own Webcam, Headset and Laptop/PC.

  • Your own separate and private working area with a comfortable table and chair.