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PTW

Customer Support Executive (Japanese)

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PTW
πŸ‡²πŸ‡Ύ Kuala Lumpur

Description

  • Provide customer support and technical issue resolution (within inbound / desk-bound environment) via email, chat, social media and other online platforms.
  • Handle multiple concurrent chat and email, outbound calls interactions while addressing frequent emails, social media interactions and other online platforms.
  • Identify, troubleshoot and advise on technical issues in the customer’s computer, mobile app and / or video game console.
  • Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Escalate real-time issues to client/supervisor.
  • Translate documents in Japanese to English and vice versa.
  • Perform report and minutes writing in Japanese and/or English.

Requirements

  • Prior experience in call-centre or customer service related roles.
  • Language proficiency in both English and Japanese (JLPT N3 and above or an equivalent level) in order to liaise with Japanese-speaking associates.
  • Able to work on weekends and public holidays on a fixed schedule.
  • Possess customer-focused with appropriate urgency to suit operational demands.
  • Good time management and work organizational skills.
  • Meticulous team player with a results-driven personality.
  • Proficient in MS Office. Exposure in any CRM tools or systems is highly advantageous.
  • Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support.
  • Able to solve and analyse information accurately with appropriate speed and guidelines.
  • Those without relevant experience (possess interest in customer service or gaming) may be considered as well.

Benefits

AWS, Medical Benefits