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PTW

Customer Service Executive, Malaysia

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PTW
πŸ‡²πŸ‡Ύ Kuala Lumpur

Description

  • Provide customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
  • Handle multiple concurrent chat and email interaction.
  • Identify, correct and advise on technical issues in the customer’s computer, mobile app and/or video game console.
  • Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Perform quality check on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc) using Asian languages.

Requirements

  • Able to work on weekends and public holidays based on shift roster schedule.
  • Fluency in verbal and written communication skills in English with additional Asian language skills.
  • Possess customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, phone.
  • Appreciation of games is advantageous.
  • Meticulous team player with a results-driven personality.
  • Equipped with appropriate urgency to suit operational demands.