Description

• Provide customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
• Handle multiple concurrent chat and email interaction.
• Identify, correct and advise on technical issues in the customer’s computer, mobile app and/or video game console.
• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Perform quality check on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc) using Asian languages.

Requirements

• Able to work on weekends and public holidays based on shift roster schedule.
• Fluency in verbal and written communication skills in English with additional Asian language skills.
• Possess customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, phone.
• Appreciation of games is advantageous.
• Meticulous team player with a results-driven personality.
• Equipped with appropriate urgency to suit operational demands.