${ alert.message }}
${ alert.message }}
User Profile
We need some information before you can continue.
Share Job
Copy the link below to share this job.
Pocket Gems

Community Manager

${ timestamp }} · 
Pocket Gems
🇺🇸 San Francisco, CA

Pocket Gems seeks to build the greatest mobile games and most compelling interactive entertainment in the world. That’s the mission our founders began with, in an apartment above a pizza shop back in 2009, and it continues to inspire us today. Since then, we’ve grown to over 200 people headquartered in San Francisco, and with $155 million in backing from Sequoia Capital and Tencent, we’re constantly breaking new ground in mobile entertainment.

Our products have been downloaded over 500 million times by players around the world and have grossed over $1 billion in revenue. We continue to release brand new content for Episode, a mobile storytelling network and platform, and War Dragons, a visually stunning 3D real-time strategy game.

As our community of players continues to grow, we’re committed to building diverse and inclusive environments across our teams, and in our games.

As a Community Manager on our Player Experience team, you will define and execute the relationship management strategy with our player community within our core games studio. You will represent the point of view of our players and manage all external communications as the friendly, responsive, knowledgeable, and enthusiastic voice of Pocket Gems. You will also build strong internal partnerships with our product and marketing teams to deliver against important business initiatives. This role is a part of our Empire Track, which develops strategy-based games, including fantasy and world-building. Over time there is also an opportunity to contribute to a new project team focused on early development projects with RPG and/or 3D combat elements.

What We’ve Accomplished:

  • Built a passionate community of dedicated players from newly joined to elder players
  • Created strong player-driven feedback systems to help guide development processes
  • Partnered with leadership teams to drive key retention projects

What You’ll Do:

  • Develop a long-term community support strategy in collaboration with our existing team
  • Design programs to drive growth and healthy engagement
  • Leverage data-driven insights and critical thinking skills to make strategic recommendations to internal teams
  • Build strong, personal 1:1 relationships with our most loyal players to keep them engaged while communicating upcoming features and updates
  • Own content creation and development (e.g. events, contests, videos, livestreams, and marketing promotions) across various social channels, such as Facebook, Twitter, Instagram, Twitch, and YouTube
  • Manage all communications with our game community on customer forums
  • Represent the voice of the community to internal teams

What You Bring to the Team:

  • 4+ years of relevant community management experience
  • Familiarity with / enthusiasm for the core games space - spanning mobile, console, and PC gaming
  • Ability to measure and analyze results using qualitative and quantitative data
  • Ability to communicate with diverse (and sometimes challenging) personalities
  • Active use of social media channels, including Facebook and Twitter
  • Bachelor’s Degree required

Extra Gems for:

  • Experience with Photoshop, video editing, HTML/CSS, and live stream production skills

Pocket Gems is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At Pocket Gems, we're building teams that value originality, inclusivity, and accountability -- and we hope to engage with talent based on these and other core values. We also offer competitive perks, such as flexible vacation, 401k matching, and a generous benefits package,