PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

PlayStation isn’t just the best place to play… it’s also the best place to work.  With the launch of the original PlayStation in 1994, we set out to thrill gamers with amazing experiences.  Our never-ending pursuit to push gaming to new heights is the reason we are recognized as a global leader in interactive and digital entertainment.  Under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation, the PlayStation brand and experience exists because of the passionate dedication of our team who work hard for everyone to play.

The Visual Arts Group and PlayStation Malaysia are a passionate team within the PlayStation family, provides world-class content, development, and services to PlayStation’s studios all over the world. Always at the cutting edge of technology, Visual Arts works with studios like Naughty Dog, Insomniac, Santa Monica Studios, Guerrilla Games, Bend Studios, SuckerPunch, San Diego Studio, Japan Studios, and more first-party teams.  Our team is made up of game and film industry professionals from all over the world, working with some of the best minds and companies around.

If you are talented and proactive, and have initiative, we want to hear from you. Please apply!

Why work when you can play? This is life at PlayStation.

IT Support Specialist - KL

Responsibilities

Provides helpdesk-level coverage and support for internal clients. Coordinates, diagnoses and troubleshoots incoming employee requests for support according to established process.
Troubleshoot technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Collaboration with remote sites expected and encouraged.
Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
Perform first and second level support and troubleshooting for workstation and mobile systems.
Interface directly with end users in peril, manage and resolve incidents in a timely, efficient manner, maintaining the highest levels of customer support and response and documentation.
Establish and maintain direct relationships with business units as a support resource and contributing member of the production teams.
Organize the unorganized, communicate thoroughly and effectively in both written and spoken forms across the organization.
Work proactively to determine potential issues existing in the environment. Apply performance tuning techniques where applicable.
Research new trends and technologies leading to testing and justification for deployment.
Be available off hours for scheduled, week-long on-call rotation, which will include system maintenance and emergencies.
Must be able to lift 50+ pounds.
Perform inventory management of team resources; apply workstation build technologies; configure and manage user account provisioning and permissions.
Be eager to grow and develop new skills and tackle special projects as needed.
Proficiency in Linux OS administration and configuration (RedHat/CentOS) is a plus.
Proficiency in Mac OS administration and support is a plus.
Production/Entertainment Industry experience a strong plus.
Appreciation and experience in platform/computer/video gaming advised.

Requirements

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics; Develops plans that best satisfy both business and technical requirements.
Technical Skills – Strong in client hardware and software; strong email/messaging troubleshooting experience; Mid to advanced-level understanding of Windows OS; Experience with systems deployment and monitoring tools; Skilled in Microsoft Office Suite and other production software packages (Adobe, Maya, Zbrush, Visual Studio, etc.); Must understand and communicate system concepts to end users and technical teams; Familiar with the concepts behind a distributed build system; familiarity with enterprise storage technologies (SAN, NAS, iSCSI) – NetApp, EMC, HDS ideal; basic networking skills; knowledge of security concepts and industry best practices; Linux and Mac OS experience are both a strong plus.
Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information; Produces and maintains documentation for systems and services; Ability to interact effectively with others on varying technical competency, vendors, management, and staff.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to required work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is actively available to respond when needs arise.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans; Operates across multiple projects concurrently and assumes responsibility for implementation of projects.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.

Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.