This job listing expired on Oct 24, 2020
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PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

IT Support Administrator (Contract)

*This is a 12 month temporary position through our staffing partner Yoh Services with a high likelihood of future work.

San Diego, CA (Rancho Bernardo)

The candidate will provide support to staff on all company supported hardware and software applications.

Responsibilities:

  • Provide Global day-to-day support and customer service
  • Primary technical contact for all support IT issues
  • Resolve technical failures in a timely manner, track issues, escalations, resolution and closure of IT tickets
  • Troubleshoot and solve common IT issues (password resets, computer hardware failures, access requests) and advanced IT issues
  • Setup computers and phones for new hires
  • Support/Administer Active Directory, Exchange mail accounts, SharePoint, Microsoft Systems Center Configuration Manager, Anti-virus and malware detection, data backups, etc..
  • Deploy corporate images
  • Work on projects as needed
  • Bring ideas for improvement forward
  • Follow and implement security policies while carrying out desktop support
  • Create documentation as needed
  • Physical movement of IT or other office gear as needed
  • On-call and available 24x7 to expertly support our global staff
  • May require travel to other company offices

Qualifications:

  • At least 2 years of desktop support
  • Excellent verbal and written communications skills
  • Strong customer service skills, including ability to listen, interpret and explain computer related concepts in non-technical terms
  • Strong troubleshooting skills in an enterprise environment
  • Strong Windows 7 experience
  • Strong Mac OSX support experience
  • VOIP phone support experience preferred
  • Desire to multitask and solve problems efficiently and quickly
  • Hands-on experience with Microsoft and Apple OSX desktop operating systems and software products
  • Knowledge of Microsoft Active Directory, Microsoft Exchange and operating system imaging software
  • Must have extensive knowledge of computer hardware (i.e. built a PC at home or business)
  • Experience with a corporate IT ticket system, ServiceNow
  • Experience with asset and software tracking preferred
  • Extensive SharePoint and Microsoft SCCM experience

Education:

  • Associates degree in Information Technology, B.S./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering or equivalent experience preferred
  • A+, Microsoft or other certifications preferred but not required

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.