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Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role: IT Support Administrator

SIEE IT Service & Support provides support services principally to the European user base. The broad computing environment runs Microsoft Windows as the core operating system for desktops, laptops and thin clients, integrated with Active Directory and Microsoft Windows Servers. In addition, the team supports an expanding Apple Mac environment running OS X on Apple iMac’s, Mac Pro’s and MacBook Pro’s. As part of this expansion, Apple devices are enrolled under central management using JAMF Pro.

Role Overview:

The IT Support Administrator will be part of the Global SIE IT Service & Support team, specifically operating as part of the London-based 'First Touch' end user support team. Beyond the (Tier 1) Global IT Service Desk, functions of this Tier 2 role include but are not limited to, onsite Walk-up Desk, meeting room support, on/off-boarding activities, hardware builds and IT inductions.

The objective of the role is to ensure support services are delivered effectively and efficiently within a culture of continual service improvement, aligned to the direction set by Global IT leadership, and always with a sharp focus on employee experience.

What you’ll be doing:

This is an exciting and varied role in a friendly committed team, with responsibility for:

  • Seamless on/off-boarding for joiners & leavers

  • In-person and remote IT inductions

  • Cross-regional transfers (AM, JP, EU, APAC)

  • Timely account closure and asset retrieval

  • Hardware Asset Management

    • Stock control of end user hardware, including Windows laptops, Macbooks, Meraki devices and mobile device management

  • Meeting room audio and video conferencing support [Media Services]

  • Ticketing within the ServiceNow toolset: troubleshooting productivity impacting incidents, request fulfilment, queue management ticket progression and resolution within SLA

  • Contribution to and maintenance of ongoing knowledge management

What we’re looking for:

If you love meeting new people and are keen to join a trusted team as the ‘face of IT’, this role could be for you!

  • Dynamic approach to customer service

  • Creative and confident juggling of competing business priorities

  • Always on the lookout for process improvements opportunities

Technical

  • Proven 1st/2nd line support experience within an enterprise environment

  • Good working knowledge of Windows 10, MacOS and Microsoft Office Suite within enterprise environments

  • Working knowledge of Active Directory / Dell Active Roles Server

  • Understanding of central device management

  • Basic understanding of virtual desktop environments

  • Basic wireless and networking skills

  • iOS / Android mobile device configuration/troubleshooting

  • Troubleshooting printers and other multi-functional devices (MFDs)

  • Understanding of ‘Group Policy’

  • Awareness of information security standards

Non-Technical

  • Proven 2nd line support experience within an enterprise environment

  • Exceptional customer service and support focus

  • Sound understanding of ITIL best practices and SAFe/Agile methodologies

  • Proven commitment to trend analysis, troubleshooting and diagnostics

  • Ability to foster and maintain progressive collaboration and communication with all business functions

Desirable certifications / qualifications

  • Relevant Microsoft certifications

  • Apple certifications for MacOS

  • ITIL Service Management Foundation

Benefits:

  • Discretionary bonus opportunity

  • BUPA Private Medical Insurance

  • Dental Scheme

  • 25 days holiday per year

  • On site Gym

  • Subsidised Café

  • Free soft drinks

  • On site bar

  • Access to cycle garage and showers

  • Free eye test and glasses voucher

  • Cycle to work scheme

  • Employee Assistance Programme

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.