This job listing expired on Dec 16, 2020
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PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

This internship is for Summer 2021.

IT Operations Intern

San Diego, CA

Responsibilities

  • Provide support for the SIE’s with shift-based work, providing 24x7x365 coverage and support
  • Monitor systems, applications including high- and low-level network wide performance monitoring
  • Investigate, troubleshoot, and triage production and non-production software, applications, services and network issues including DNS, SMTP, LDAP, AD and NIS
  • Provide and conduct Incident Management methodologies
  • Build, maintain and support all run book documentation
  • Communicate effectively, but not limited to, generating RCA's for internal and external teams
  • Interface with Sony groups and external parties to provide them with supported business services
  • Fulfill supported business service requests by troubleshooting, understanding configuration changes and log reviews
  • Utility and tools development to improve support processes
  • Act of single point of information exchange between numerous groups

Qualifications

  • We are looking for someone who is able to work with systems administration staff; advanced English language telephone skills for problem resolution; intermediate level English grammar skills for documentation maintenance
  • Must demonstrate ambitious problem determination skills
  • Intermediate level Windows, Unix/Linux, and network operations
  • skills; Intermediate MS Office and web browser skills; Intermediate level Internet knowledge; Intermediate PlayStation Online Games knowledge a plus

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.

We strive to build an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us, and we thank you for your interest in PlayStation.