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(Closed) Associate, HR Concierge

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🇺🇸 San Mateo, CA

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, PlayStation™Now, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Associate, HR Concierge (contract)

San Mateo, CA

(hybrid- expected to be on site 2-3 days a week)

The Associate HR Concierge provides HR operational and administrative support to both managers and employees. Duties include but are not limited to responding to calls and emails related to HR programs, policies, practices and procedures. They will use technology to track and respond to issues. They should have a working knowledge of Workday from an HR perspective. Ideal candidate will have a working knowledge of excel for the basic formulas and pivots. The HR Concierge Representative is also responsible for employee data and record transactions including reviewing onboarding documents prior to approving in Workday. May be called upon to help with other HR projects or tasks including engagement, onboarding, offboarding, I-9s, background screens or acquisitions.

HR Concierge Job Duties:

  • Reference policies, procedures, and practices to ensure consistent and accurate responses to employees related issues and/or inquiries.
  • Perform HR administration transactions in respective applications as appropriate, within service level agreements with a high degree of accuracy and adherence to written procedures.
  • Perform monitoring procedures of on-boarding and off-boarding processes to maintain compliance, practices, and data integrity.
  • Complete Workday employee related transactions
  • Work with excel files for various projects
  • Help with I-9 process and background screening in HireRight.
  • Audit source documents for accuracy and completion of data input.
  • Generate, review, address issues and make any necessary changes in Workday.
  • Use sound judgment and intuition to identify and raise potentially problematic issues.
  • Identify and escalate inconsistent and incongruent processes, policies, and practices.
  • Provide input, insight, and feedback relative to the development and implementation of resource materials, tools, and shared service practices.
  • Collaborate with tier 2 to build and refine tier 1 reference materials and documentation.
  • Ability to lift 25+ lbs. while sitting/standing.
  • Other duties as assigned.


  • At least 1-2 years of experience in Human Resources or in a corporate environment.
  • a self-starter and self-motivated.
  • Knowledge of Workday a plus
  • Knowledge of Service Now a plus
  • Knowledge of HireRight a plus
  • Experience with Excel and basic formulas and pivots

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

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