Pepper Esports is an esports organization based in Vancouver, Canada that operates pepper.gg. Pepper is an esports platform for everyday casual gamers. Through our online platform, gamers of all skill levels can compete in daily and weekly online esports tournaments for popular games to win real money.

Our mission is to create new meaning and more reward for everyday competitive gamers, everywhere.

Job Description

Community is paramount at Pepper. The community manager helps to nourish a positive and engaging community around the Pepper platform. You find, rally, and engage our biggest fans so you need to be a passionate forward thinker with a knack for building and fostering robust communities through innovative engagement and communication.

You will work closely with the leadership team. We are seeking someone with an eagerness to learn and contribute to the long-term evolution of the team.

The ideal candidate is driven, self-motivated, capable of taking projects from start to finish, and is a strong project planner along the way. This individual should thrive in a fast-paced environment and have experience in community engagement and development across multiple platforms, crowdsourcing, customer service, and social media. Most importantly, this person should have the presence to be the voice of the community across all areas of the organization while providing thought leadership on the latest community-building trends and opportunities.

Responsibilities

Develop and execute strategies and programs that begin communities, and/or grow communities.
Set analytical controls and KPIs for your programs to ensure efficacy while driving to commercial success.
Create and be the voice of the community for the brands under your purview – including making social media posts, commenting in forums, conducting interviews, being the face of a brand in live environments, and more as needs dictate.
Plan and execute online and offline community projects and events.
Develop and implement innovative plans and programs that maximize platform retention and increase the reach of Marketing/PR communications.
Interface with community daily to foster community sentiment and growth.
Craft and implement crisis communication in communities when called for.
Work with team to develop and track KPIs for community and campaign initiatives.
Create and distribute meaningful reports that track and measure community sentiment for your brands.
Seek and establish collaborations and partnerships with fan sites, influencers, etc., to promote and grow owned communities.
Partner with other teams within the organization (i.e. development, marketing, PR, creative services, customer support) for large community, social and marketing initiatives.
Provide editorial guidance to the organization on best communication practices for owned communities.
Keep team apprised of key challenges within owned communities and work with team members to resolve any challenges that arise.
Contribute to the establishment of best practices/procedures & identification of new social trends, platforms.

Requirements

Bachelor’s degree in communications, marketing, or related field or equivalent work experience.
Prior experience in community management, social media management, and content management for a gaming, entertainment, large consumer, or technology company is a plus.
A passion for current trends in gaming, TV, movies and overall pop culture.
Expert understanding of best practices standards for all social media channels including and not limited to Facebook, Twitter, Instagram, Discord, Steam forums, Reddit, PlayStation Communities, etc.
Experience in photo/video editing software such as Adobe Photoshop an advantage.
Proven experience in defining, developing and implementing community strategy.
Self-motivated and ability to develop new initiatives as well as managing multiple tasks with little supervision.
Excellent verbal and written communication skills with practical experience in writing and editing articles and posts.
Savvy and knowledgeable of social media platforms, APIs, trends and innovations.
Able to organize thoughts and make decisions under time constraints and a full workload.

Job Type: Full-time