This job listing expired on Mar 10, 2022
Tweet

Pearl Abyss America, Inc. -- the team behind Black Desert — is seeking a high-performing, innovative, results-oriented and customer-obsessed, Community Manager to help accelerate our gaming reach to millions of customers across all screens (PC, Mobile, Console, etc.) in North America.

The video game industry is already bigger than music and movies combined, and is growing rapidly. The video games industry is transforming how customers are entertained, communicating with each other, and interacting with digital devices.

Our company needs a Community Manager who has an entrepreneurial spirit with relentless tenacity to get things done. You will be empowered to be an advocate for the player’s voice and be the liaison between the community and the dev team – constantly managing the conversations and feedback and proactively building bridges and trust within the players’ community.

You genuinely love the gamers, their community and facilitate to help them improve the game live-service quality. You will actively interact with the players both in the game and in the community – working closely with other team members in the live operations – team and other related teams. This position offers an unparalleled opportunity to ensure all Pearl Abyss current and future titles will achieve North America goals.

LOCATION

  • Manhattan Beach, CA (Los Angeles)

RESPONSIBILITIES

  • Assist creating weekly/monthly GM events plan and executing them during the live-service
  • Work closely with other GMs, Customer Support and Community Managers to solicit feedback and suggestions for the game improvement from the community
  • Monitor and regularly report on the live-service issues and the players feedback
  • Monitor regularly live-streaming channels and social channels and work closely with partner influencers
  • Plan on social postings and interact with players on the official social channels for the title.
  • Respond to the live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in communications, marketing, or any equivalent work experience
  • Experience in the social media management (Facebook, Twitter, Instagram, etc.)
  • 2+ years of work experience in video game industry, especially in community management, customer support, QA, or related field
  • Extensive knowledge and gameplay experience of MMORPG
  • Prior experience/interactions with the gaming communities – forum or user group management
  • Experience with social channel management, publishing calendars, reporting & analytics
  • Strong customer service ethic and great inter-personal communication skills
  • Writing skills for the announcements or forum notices, with a great sense of humor
  • Ability to act fast on problems or communications and deliver the best results amid a fast-paced, high volume environment
  • Creativity, curiosity, and a willingness to learn and grow
  • Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities
  • *International travels may be required for this position

PREFERRED QUALIFICATIONS

  • Avid Black Desert Online player
  • Bachelor’s degree in communications, marketing, or any equivalent work experience
  • Experience in the social media management (Facebook, Twitter, Instagram, etc.)
  • Fansite, creator, or streaming experience within the MMORPG community
  • Graphic design or video production/editing skills
  • Proficiency in Korean

PEARL ABYSS AMERICA BENEFITS

In addition to having a great culture, some of our benefits include:

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off - PTO (Vacation, Sick Days & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Free Gym Access (in the company office building)
  • On the 1st month after 3 months of employment, benefits will include:
    • Free Lunch in the Office
    • Retirement Plan (401K) - Company matching up to 5%
    • Lifestyle Wallet - $170/month
    • Personal and Professional Development Wallet - $100/month
    • Tiny Human Wallet - $500/month child subsidy through high school graduation (up to 3 children)
    • Pet Insurance covered by the company, for employee’s pet animals (up to 3 pets)

Pearl Abyss America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by reaching out to [email protected]

To all recruitment agencies: Pearl Abyss does not accept agency resumes. Please do not forward resumes to our jobs alias, Pearl Abyss employees or any other organization location. Pearl Abyss is not responsible for any fees related to unsolicited resumes.