We are looking to immediately fill our Verification Specialist positions with motivated individuals! Inbound and outbound calls and/or video conference calls to verify customer information.

Responsibilities:

• Manage inbound and outbound video conference calls to verify customer information.
• Maintain effective record keeping for all calls handled. Ensure all verifications sent out are followed up on in a timely manner.
• Data entry of information verified over the phone
• Quality assurance and data review of information obtained for verifications.
• Communicate effectively and efficiently to all parties involved in obtaining verification information.
• Guarantee daily, weekly and monthly goals are met.

Qualifications

The ideal candidate will have experience in a high-volume Call Center and the following skills:

Understanding of general computer skills, including Microsoft Outlook and web applications

• Excellent verbal and written communication skills
• Detail and Goal Oriented
• Works well independently
• Ability to multi-task and manage daily assignments
• Team motivated and able to work well with others
• Experience with researching information on the web
• High School Diploma/Equivalent Required

Prior Verification and/or Collections Experience is a plus and the following skills would be useful for candidates applying:

• Experience with working with sensitive data
• Prior customer service or call center experience
• Reverse address/telephone tracking