OPSkins / WAX is seeking a bright, articulate, detail-oriented Customer Support Representative. We operate in a 24/7 environment supporting global markets, and gamers from around the world.

This vital position requires an action-orientated, flexible problem-solver who will assist customers in resolving problems. Representatives may communicate with customers via phone, email and chat. Representative will utilize a variety of tools to navigate customer accounts, research, and implement effective solutions in a fun, and fast paced environment.

Customer Service Skills

• Ability to empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions

Communication Skills

• Ability to communicate clearly and concisely with both external customers and coworkers
• Ability to document customer account activities thoroughly and concisely
• Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
• Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues

Problem Solving Skills

• Ability to approach problems logically, with good judgment to ensure the appropriate customer outcome
• Ability to make appropriate decisions on behalf of the customer quickly and effectively
• Desire to continually learn
• Solution orientated and self-motivated
• Ability to effectively prioritize work time to ensure efficiency

Computer Skills

• Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools

Qualifications:

• At least 2 years of customer service experience
• Excellent command of English Language (verbal and written)
• Excellent typing, phone, and computer navigation skills
• Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
• Ability to cope well in a high-pressure environment while maintaining high quality outputs
• Experience with servicing high profile customers is required
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
• Demonstrated ability to work as an effective team member
• Strong interpersonal skills
• Comfortable and able to function in an ambiguous, fast paced work environment
• Flexibility to work shifts
• Positive, compassionate attitude and a passion for customer service