Oooh is a team of 25 and growing fast who have built some of the biggest global phenomenons in video and video games. We have come together with a moonshot mission, backed by an incredible group of Silicon Valley and LA VC’s, founders, product and technology leaders and entertainment moguls—all of whom feel personally connected to our purpose—we’ve been quietly building a smarter and healthier next-gen digital platform focused on younger audiences. And, one that’s way more fun. That’s about all we can say here :)

We’re now looking for a Customer Service/Moderation Manager to join our team! Working from our Kelowna, British Columbia Canada office.

Responsibilities:

• Supervise day-to-day operations in the customer service and content moderation department.
• Respond to customer service issues and moderation tasks in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction / content moderation goals and coordinate with the team to meet them on a steady basis.
• Maintain accurate records and document all customer service activities, moderation tasks and discussions.
• Assess service statistics and prepare detailed reports for customer service and moderation team.
• Hire and train new customer service / moderation agents.
• Manage the approved budget of the customer service / moderation department.

Requirements:

• Bonus: Bachelor’s degree in a relevant field.
• A minimum of 5 years’ proven experience in a customer service / moderation position for mobile apps, video games and/or social media platforms.
• Understanding of PII legislation, COPPA and GDPR-K.
• Proficiency in customer service software and moderation tools.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.