Customer Service Specialist - (Bilingual Italian)

NZXT is a rapidly growing company made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. We are a team of creative, motivated and results-oriented people who love what we do and are dedicated to making it easy, fun and rewarding for our audience to play games. We are a founder-led organization that has not lost any of our entrepreneurial, scrappy roots. This is an exciting time to join NZXT as we are poised for significant global expansion and growth.

NZXT​ ​is​ ​looking​ ​for​ ​a​ ​driven​ ​and​ ​customer-friendly​ ​​Customer​ ​Service​ ​Representative​ ​to​ ​join​ ​our Customer​ ​Service​ ​Team.​ ​

Must be bi-lingual English and Italian. Position may be remote or based in Munich, Germany.

As​ ​an​ ​NZXT​ ​Customer​ ​Service​ ​Specialist,​ ​you’ll​ ​have​ ​the​ ​opportunity​ ​to​ ​make​ ​a​ ​difference in​ ​the​ ​lives​ ​of​ ​our​ ​fellow​ ​PC​ ​gamers​ ​and​ ​represent​ ​NZXT​ ​as​ ​a​ ​brand.​ ​Our​ ​team​ ​is​ ​made​ ​for​ ​those​ ​who​ ​take​ ​pride​ ​in helping​ ​others.​ ​We​ ​are​ ​looking​ ​for​ ​a​ ​talented​ ​Customer​ ​Service​ ​Specialist​ ​who​ ​has​ ​a​ ​passion​ ​for​ ​computers​ ​and technology​ ​to​ ​join​ ​our​ ​team. You​ ​will​ ​provide​ ​great​ ​customer​ ​service​ ​by​ ​using​ ​excellent​ ​in-depth​ ​knowledge​ ​of​ ​company​ ​products​ ​as​ ​well​ ​as​ ​by communicating​ ​effectively​ ​with​ ​team​ ​members​ ​within​ ​the​ ​Customer​ ​Service​ ​Department.​ ​

​Here,​ ​you’ll​ ​join​ ​us​ ​on​ ​a mission​ ​to​ ​deliver​ ​the​ ​best​ ​Customer​ ​Service​ ​in​ ​the​ ​PC​ ​industry. The​ ​ideal​ ​candidate is​ ​detail-oriented​ ​with​ ​strong​ ​communication​ ​skills, ​ ​both​ ​written​ ​and verbal. ​ ​The​ ​candidate​ ​should​ ​have​ ​a​ ​passion​ ​for​ ​both​ ​hardware​ ​and​ ​software, ​ ​ability​ ​to​ ​troubleshoot​ ​and​ ​have​ ​a strong​ ​work​ ​ethic. ​ ​

Duties and Tasks/Essential Functions:

• Respond​ ​to​ ​and​ ​resolve​ ​customer​ ​inquiries​ ​and​ ​issues​ ​by​ ​identifying​ ​the​ ​topic​ ​and​ ​type​ ​of​ ​assistance​ ​the end-user​ ​needs.
• Deliver​ ​outstanding​ ​service​ ​and​ ​support​ ​to​ ​end-users​ ​using​ ​CRM​ ​platform.
• Diagnose​ ​and​ ​resolve​ ​technical​ ​hardware​ ​and​ ​software​ ​issues​ ​by​ ​evaluating​ ​and​ ​analyzing​ ​the​ ​symptoms.
• Meet​ ​the​ ​performance​ ​goals​ ​established​ ​for​ ​the​ ​position​ ​in​ ​the​ ​areas​ ​of: ​ ​efficiency, ​ ​quality, ​ ​and​ ​customer satisfaction.
• Be the first​ ​to​ ​evaluate​ ​latest​ ​beta​ ​features.

Qualifications Required:

• Must be fluent in Italian and English (Tri-lingual German a plus!)
• Strong​ ​passion​ ​for​ ​PC​ ​gaming​ ​and​ ​hardware
• 1​ ​–​ ​2​ ​years​ ​of​ ​Customer​ ​Service​ ​Experience
• Exceptional​ ​communication​ ​skills, ​ ​both​ ​written​ ​and​ ​verbal
• Ability​ ​to​ ​work​ ​under​ ​pressure​ ​in​ ​a​ ​fast-paced​ ​environment
• Possess​ ​strong​ ​problem​ ​solving​ ​and​ ​troubleshooting​ ​skills
• Unwavering​ ​patience​ ​and​ ​empathy​ ​for​ ​helping​ ​solve​ ​customer​ ​issues
• Attention to detail and thoroughness
• Ability​ ​to​ ​methodically​ ​test​ ​for​ ​usability​ ​and​ ​performance​ ​issues
• Knowledgeable in computer hardware