This job listing expired on Apr 11, 2020
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One Passion. One Culture. Endless Opportunity.

At NVIDIA, our employees are passionate about parallel and visual computing. We're united in our quest to transform the way graphics are used for work and play. Our technology impacts the visual experience in video game development, film production, space exploration, medicine, computational finance and automotive design. And we've only scratched the surface of what we can accomplish when we apply our technology to it. We need passionate, hard-‐working and creative people to help us seek some of these unrivaled opportunities.


At NVIDIA, we work, think and learn as a team. We thrive in a deeply strong environment, and we're passionate about a culture that demands innovation and the highest standards. The rewards are sweet and include collaborating with some of the smartest people in the industry, an aggressive compensation plan that rewards top performers, and the opportunity to work on products that transform the way people work and play.

We are looking for an experienced system engineer, who will play a dual role on the NVIDIA Enterprise Experience (NVEX) team. In this role, we are looking for someone who is highly technical who can triage customer software issues and resolve customer problems but also someone who can act as a technical account manager with some of the largest customers in Europe maintaining great customer relationships and working with a team to drive resolution of customer issues.


On this highly technical engineering enterprise support team, you will not only be providing critical support to NVIDIA’s enterprise customers. If you have a real passion for technology, and you are interested in a role that you can make a difference in and contribute at all different levels, this may be a phenomenal position for you. This team supports some of NVIDIA’s most groundbreaking technology, like the NVIDIA DGX Platforms and NGC Containers (Tensorflow, PyTorch, etc.)


What you'll be doing:

  • Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues
  • Work with a team of support engineers who will provide first level support
  • Work as a Technical Account Manager for large Customers in US – quickly driving their issues to closure and providing excellent communication and collaboration with them and the other support members
  • Track, file new bugs and reproduce customer issues
  • Take ownership and drive customer issues from inception to resolution
  • Document customer interactions and better enhance our knowledge base
  • Actively work with customers and develop internal relationships to bring to bear NVIDIA's internal expertise
  • Participate in the creation, maintenance and versioning of documentation related to enterprise support processes, procedures and associated guidelines.
  • Use and interact with CRM systems and provide metrics and reports in order to better develop close relationships with dedicated customer contacts and learn their requirements and business needs
  • Bring independent analysis, communication and problem-solving to customer escalations

What we need to see:

  • Minimum of a BS in Computer Science, Electrical Engineering, Computer Engineering, or related
  • You'll bring at least 8+ years computer system experience
  • Experience working directly with customers
  • Solid computer science fundamentals
  • Deep understanding of Linux
  • Good understanding of containers and K8s
  • Excellent interpersonal skills, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations
  • Excellent follow-up and organizational skills, with a passion or love for solving problems

Ways to stand out from the crowd:

  • Programming experience
  • Driver experience (Linux, Windows)
  • Any exposure to system level debug and triaging experience
  • Experience supporting professional graphics solutions, deep learning or desktop virtualization
  • CRM experience (ticketing, knowledge base, forums)
  • Additional European languages would be desirable.


NVIDIA has continuously reinvented itself over two decades.


NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world.


This is our life’s work — to amplify human imagination and intelligence.

With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us and, due to extraordinary growth, our elite engineering teams are fast-growing fast. If you're a creative and autonomous manager with a sincere real passion for technology, we want to hear from you.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.