Nintendo of America Inc.
The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch™ system and the Nintendo 3DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold billions of video games and hundreds of millions of hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy™, Game Boy Advance, Nintendo DS™ family of systems, Super NES™, Nintendo 64™, Nintendo GameCube™, Wii™, and Wii U™ systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokémon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas.
Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.
DESCRIPTION OF DUTIES
- Coordinates daily technical support operations and activities for the consumer repairs program ensuring repair centers are executing repairs to Nintendo of America’s program standards.
- Coordinates the development of, updates to, and validation of repair processes, product repair methods, test flows, specifications and standard work documentation.
- Develops and performs technical training related to product and repair processes. Performs on-going training to reinforce repair practices and Nintendo requirements through coaching and guidance as needed.
- Ensures program compliance by coordinating and performing process audits. Develops and implements corrective actions, ensuring process integrity and quality.
- Coordinates and performs advanced level troubleshooting and analysis on Nintendo products. Reports findings to drive continuous improvement efforts.
- Supports updating, maintenance, and validation testing on test software and equipment used within Nintendo’s Consumer Repairs program.
- Facilitates projects using Project Management methodologies.
- Coordinates resolution of technical issues and development of corrective actions.
- Analyzes key process indicators and other metrics and facilitates continuous improvement efforts improving program performance
- Coordinate and support product life cycle management, including participating in the change management implementation program.
SUMMARY OF REQUIREMENTS
- Three years or more of technical program coordination or support related experience.
- Experience in creating and presenting technical information in a group setting.
- Experience coordinating root cause analysis and developing corrective actions.
- Proficient in continuous improvement and lean methodologies.
- Troubleshooting electronic devices.
- Proficient in project management concepts and methodologies.
- Proficient in MS Office applications.
- Proficient in soldering on circuit boards.
- Associates degree in Electronics Engineering or equivalent field related to computer hardware engineering or electronic hardware repair, or equivalent experience.
- Project Management Certification preferred.
