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Sr. Product Support Analyst

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πŸ‡ΊπŸ‡Έ Redmond, WA

Nintendo of America Inc.

The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switchβ„’ system and the Nintendo 3DSβ„’ family of portable systems. Since 1983, when it launched the Nintendo Entertainment Systemβ„’, Nintendo has sold more than 4.7 billion video games and more than 740 million hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boyβ„’, Game Boy Advance, Nintendo DSβ„’ family of systems, Super NESβ„’, Nintendo 64β„’, Nintendo GameCubeβ„’, Wiiβ„’ and Wii Uβ„’ systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and PokΓ©mon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas.

Description Of Duties

  • Develops and publishes forecasts, and establishes key performance metric dashboards for NOA’s post sale hardware support programs
  • Supports clients by performing detailed analysis, compiling reports and statistics examining NOA’s post sale hardware support programs performance
  • Researches and reports on product and industry trends and developments
  • Support the planning of new product launches through modeling and forecasting product returns and repairs
  • Supports the development of new methods, tools and performs database management ensuring the effectiveness and integrity of the analytics program
  • Champions operational reviews with internal and external clients to drive continuous improvement of our post sale hardware support programs
  • Provides technical and non-technical support to retail accounts
  • Researches and resolves retailer and consumer registration and return issues

Summary Of Requirements

  • Five or more years of related experience
  • Experience with product repair and support programs
  • Excellent statistical and analytical skills
  • Understanding of retail business practices and procedures
  • Experience with financial modeling
  • Ability to understand and create complex mathematical formulas
  • Outstanding PC skills in MS Office (Word, Excel, Access) and Oracle BI Enterprise Edition
  • Oracle and Agile experience preferred
  • Associates degree in Business, or equivalent

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