About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.
Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.
DESCRIPTION OF DUTIES:
Supports training of new and existing team members including onboarding, sales floor operations, point of sales operations, and cycle count procedures
Identifies and communicates opportunities to improve customer service and drive store traffic
Engages in a secondary specialty in support of the store's business needs
Responsible for assisting with sales floor operations for short periods of time including meal breaks, customer interactions, and general customer issues
Proactively engages and assists customers by providing information, product demonstrations, and resolving customer issues
Cross-sells merchandise, recommending products to anticipate and meet customer needs
Promptly and accurately processes all point of sale transactions
Performs Greeter duties including welcoming guests upon entry/exit and addressing customer needs
Restocks the sales floor and as needed, performs back of house duties including merchandise tagging, restocking, and organization
Supports a clean, visually stimulating environment by performing daily cleaning duties as outlined in the store checklist and maintaining store displays
Supports daily accurate record keeping through focused cycle count procedures and product counts
Engages in consistent communication with others to strengthen teamwork, in addition to providing suggestions and feedback for continuous improvement while maintaining a positive attitude
Occasionally represents Nintendo at off-site consumer events
SUMMARY OF REQUIREMENTS:
Minimum of two years' of related retail experience
Previous retail experience, preferably at a high volume or flagship location
Ability and willingness to develop game knowledge and experience
Ability to perform routine display repair/maintenance
Accurate cash and inventory control experience
High school diploma or equivalent
This position includes a base pay range of $24.69 - $34.47 per hour, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information.