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The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch™ system and the Nintendo 3DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold billions of video games and hundreds of millions of hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy™, Game Boy Advance, Nintendo DS™ family of systems, Super NES™, Nintendo 64™, Nintendo GameCube™, Wii™, and Wii U™ systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokémon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas. For more information about Nintendo, please visit the company’s website at http://www.nintendo.com.

Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.

DESCRIPTION OF DUTIES:

  • Lead the team responsible for execution of email through all phases, including strategy, planning, creative development, production, deployment, and analysis.

  • Lead the entirety of CRM email efforts, ensuring a holistic, personalized, and impactful customer journey for our user base.

  • Manage the performance of the CRM team by providing continuous and active feedback and helping team members accomplish developmental goals.

  • Manage campaign calendar of events, and participate in planning sessions to develop and optimize campaign strategies.

  • Manage relationships with cross-functional teams (analytics, IT, marketing, creative production) as well as external vendors to review priorities, plan resource allocation, effectively communicate status, and address issues.

  • Oversee, develop, and refine business, workflow, and approval processes for email CRM team.

  • Oversee creative testing (A/B, subject line), application of learnings, and delivery of reports that provide meaningful insight to stakeholders.

  • Define and evolve customer segmentation strategy, working with data teams to enhance targeting and predictive capabilities.

  • Spearhead the exploration and integration of tools/vendors/systems that lead to world-class CRM programs – whether thru creative enhancements, advanced personalization, machine learning, process efficiencies, advanced automations, etc.

  • Manage and build scalable email programs, while taking into consideration a holistic cross-channel view of how customers will hear our message.

  • Liaise closely with global counterparts to ensure global alignment, share learnings, and reduce operational redundancies.

SUMMARY OF REQUIREMENTS:

  • Seven or more years of experience in email marketing and CRM

  • Five years of experience managing teams and driving results through others.

  • Strong experience crafting, optimizing, and delivering large scale marketing/email messaging, overseeing and executing copy and creative, and building personalized customer journeys.

  • A strong background in developing testing strategies in digital marketing, and applying learnings to optimize ongoing/future programs.

  • Experience working with campaign management / marketing automation platforms such as Salesforce Marketing Cloud, Adobe Campaign, Market, etc.

  • Strong vendor relationship experience and experience negotiating contracts

  • Experience planning and adhering to long-term project roadmaps

  • Experience managing teams, marketing programs, and workflow processes

  • Strong understanding of CRM marketing and communication fundamentals, segmentation, customer behavior, campaign analysis and messaging

  • Experience working with relational databases with complex data structures, database schemas, and SQL

  • Thorough understanding of COPPA, ESRB and CAN-SPAM regulations

  • Ability to interact effectively in a complex organization. Must be able to establish excellent working relationships and communication with individuals and teams at various levels. Willingness to work both individually and as part of the team

  • Strong interpersonal skills and ability to articulate ideas clearly in oral and written communication

  • Demonstrate a passion for the Nintendo brand, customer and product. Fan of Nintendo games a plus

  • Undergraduate degree in engineering, sciences, economics, math, or business preferred.

  • MBA a plus

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