HERE’S THE DEAL

We are a full-service esports company that creates, manages and monetizes competitive video game leagues. We build a title’s competitive community from the ground up, growing it into a unique, professional and world-class esports operation. We manage all league operations and produce expert live entertainment in-studio or at stadium-sized venues. We deliver monetary results by authentically translating our publishers’ and brand sponsors’ business outcomes to this massively diverse community.

We seek out ambitious partners and are the leading esports company for new gaming titles.

We are experiencing breakneck growth and are looking for an individual that loves to make connections and steward lasting business partnerships; for someone who gets fired-up thinking about executing ambitious esports products alongside the next generation of esports developers and publishers and our expanding, high-energy team. We want someone who pushes back on the status quo and does things faster and better - because that’s what gets them out of bed in the morning.As a wise old man once said, “It’s dangerous to go alone! Take this.”

Job Status: Full-Time

Location: Burbank, CA

WE NEED YOU TO

This role will be responsible for the management, enhancement and ongoing maintenance of current and future networking systems including the linking of company wide technologies such as VPN access and network shares.
This role will be expected to cultivate strong relationships with our Internet Service Provider’s including working towards further integration of internal and external systems for more resilient connections with our distribution partners.
As Network Subject Matter Expert (SME) this role will be responsible for constructing and providing network proposals along with hardware expertise to the Broadcast and Technologies team. The individual will be required to lead the configuration and deployment of equipment, services and systems capable of broadcasting events over the internet at the robust standards expected by NGE and our clients.
The ability to convey technical information and suggest well thought out technical solutions to problems are paramount to a role on the Information Technologies team.
The role calls for being involved in multiple projects at any given time, some of which will require your presence on site. The ability to document systems and instructions, work with full-time and project-based staff while delivering local and remote support to these systems is imperative.
Work with the Information Technologies team in addressing networking and web application service tickets of our NGE office’s and their employees.
Build coherent and polished network documentation including diagrams for internal review and client approval.
Help design and implement suitable temporary solutions for deployed offsite systems and events. Ensuring equipment leaving the office is configured and tested, ready for use offsite.
Configure, deploy and manage network stability for streaming events.
Supporting the configuration, deployment and troubleshooting of equipment and systems remotely if issues arise.

YOU MUST HAVE

Experience: Minimum of 5 years' experience troubleshooting and configuring different networks.
Education: 4-6 years of Account Management experience.
Knowledge of and experience working with network management. (i.e. Cisco Meraki, Command Line, Wireshark, etc.)
Knowledge of and experience working with network infrastructure. (i.e. Fiber and Ethernet, Routing and Switching, Wireless Frequencies, etc.)
Excellent understanding of networking equipment with a drive to learn new or unfamiliar systems.
Strong and confident communicator with positive interpersonal skills; team player.
Ability to work logically and systematically.
Familiarity with service desk applications (i.e. Jira, Freshdesk, Zendesk, etc.)
Stream Experience (i.e. OBS, Xsplit, Streamlabs, etc.)
Customer Service background
Web Application knowledge (i.e. GSuite, Adobe, Slack, etc.)
Passion for video games and interactive media
Proactive and self-motivated; ability to take initiative.
A track record of excelling with little supervision
Experience managing multiple priorities in high-stress, time sensitive environments
Problem Solving; ability to think strategically and implement robust, stable solutions.
The desire for a fast paced, entrepreneurial environment

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned or updated by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Americans with Disabilities Act (ADA) Statement

The Company will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected].

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Equal Employment Opportunity (EEO) Statement

The Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender or gender identity, national origin, disability status, protected veteran status or any other characteristic protected by state or federal law.