The acknowledged leader in esports audience analytics, we’re poised to expand our SaaS platform into traditional sports, entertainment and brands and build out the product offering for top leagues, teams, events, influencers and agencies to better understand, grow and predict fan audiences across these verticals.

By delivering a market-leading suite of analytics tools, our platform yields improved sponsorship sales, more-targeted marketing activity, better-informed choices about player and team trades, and better-tailored activation and engagement strategies.

In the process of an eight-figure Series A investment round, we are currently backed by some of the best investors in Sports and Entertainment, and our team is passionate about applying machine learning and social physics to a growing community of fans, players and influencers.

The Role

Joining the management team, you’ll take on leadership of the Consulting and Services team, with accountability for the lifecycle of our clients from contracting and onboarding over services delivery through to ongoing renewals and offboarding.

You’ll be the leader of a small but fast-growing team, taking the initiative on how and where that growth needs to happen, both from a hiring and from a developmental perspective. You’ll take on the people management responsibilities within the team.

While working to improve existing processes around how we service our clients, you’ll also have a hands-on role with key clients to manage those relationships. In parallel, you’ll lead the charge to define and implement our nascent Consulting practice on a project or retainer basis.

With a background in consulting and in-depth client management, you’ll build strong customer relationships and work with the management team to formalize the engagement models around our Consulting, SaaS and Ad-Tech Services, and take on P&L responsibility for the servicing of all these.

This is the role for you, if

You LOVE sports, entertainment, gaming or esports
You have a background at a top-tier consultancy, and have built teams and practices around multiple clients simultaneously
You’re looking for the next step in your career, to take ownership of building a significant client engagement capability across multiple disciplines
You have a deep understanding of the power and application of data in its various forms
You have the DNA to be part of a fast, vibrant, ever-changing tech startup
You want to be part of the leadership team of a venture-backed, extremely well-connected startup in Santa Monica

Responsibilities

Taking and delegating people management across the Consulting and Services, including capacity planning, hiring, L&D, mentoring and performance management.
Collaborating with management team to develop and maintain commercial engagement models across Consulting, SaaS and Ad-Tech domains.
Managing client relationships for the full lifecycle, including:
Liaising with Sales & Marketing on contract negotiation, structure, estimation and pricing
Onboarding new clients across SaaS and Ad-Tech engagements
Managing ongoing relationships and delivery across Consulting engagements
Renewing expiring client relationships & upsell of products & services
Offboarding non-renewed relationships
Resolving escalation and conflict
Supported by the leadership team, creating delivery models for project- and retainer-based Consulting and hybrid engagements, and subsequent estimation and execution.
Supported by the leadership team and our lawyers, defining the contractual models under which we will work.
With help from our finance team, agreeing parameters and executing against them across revenue recognition, invoicing and collections.
Working with the Chief Financial officer to own and forecast the Consulting & Services P&L.
In partnership with the Chief Product Officer, managing the feedback loop from clients into the product development process
Maintaining awareness and compliance with regards good data security practices across the Services and Consulting team, and educating clients on our best practices, including the management of PII and PCI data, as well as regulatory frameworks such as GDPR and the license restrictions imposed by our data partners

Requirements

At least 7+ years of work experience
At least 5 years in a consulting role, ideally leading small- to medium-sized teams, with a clear understanding of marketing/sponsorship strategy and the ability to develop high-level marketing or sponsor strategies on the fly, as well as create consultative toolsets and methods to improve client outcomes
Direct P&L ownership of at least $1M of annual revenues for at least 2 years
Direct involvement in the sports, esports, gaming or entertainment industries, or in a Big Data company for at least 2 years
Significant exposure to data, and experience analyzing data to support the creation of a client-facing narrative
Well-honed presentation skills across multiple formats from slideware to in-person presentation and public speaking, including the development of compelling narratives and the creation of accompanying visual materials

Bonus points for

3+ years in top-tier consultancy
Previous work experience in data & analytics
Experience of handling multiple concurrent client relationships with a cumulative value of
at least $5M pa
Demonstrated expertise in managing senior (C-level and immediate reports) clients in
SME client organisations

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