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Moon Active

Tier 2 Customer Support

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Moon Active
🇮🇱 Tel Aviv

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the Universe. The company is headquartered in the heart of Tel Aviv.

We're looking for a Tier 2 Customer Support to work with us on providing our players with a WOW customer experience.

Requirements

  • English proficiency (spoken and written)
  • At least 1 year experience as a Tier 2 Customer support representative
  • Tech-savvy, ability to manage and prioritize multiple investigations.
  • Strong problem solving/troubleshooting skills
  • Previous work experience with Jira, BigQuery, Confluence
  • Advanced knowledge in Excel
  • SQL – basic level
  • Previous work experience with Postman - advantage

Responsibilities

  • Be the point of escalation between customer support and our production team
  • Work closely with the production team and technical support to solve technical issues
  • Provide comprehensive information regarding technical issues with our products
  • Resolve tier 2 customer inquiries from ticket queues