Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the Universe. The company is headquartered in the heart of Tel Aviv.

We're looking for a Tier 2 Customer Support to work with us on providing our players with a WOW customer experience.

Requirements

• English proficiency (spoken and written)
• At least 1 year experience as a Tier 2 Customer support representative
• Tech-savvy, ability to manage and prioritize multiple investigations.
• Strong problem solving/troubleshooting skills
• Previous work experience with Jira, BigQuery, Confluence
• Advanced knowledge in Excel
• SQL – basic level
• Previous work experience with Postman - advantage

Responsibilities

• Be the point of escalation between customer support and our production team
• Work closely with the production team and technical support to solve technical issues
• Provide comprehensive information regarding technical issues with our products
• Resolve tier 2 customer inquiries from ticket queues