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Moon Active

Technical Support Engineer

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Moon Active
🇮🇱 Tel Aviv

Moon Active, a Tel Aviv based mobile games start-up with millions of daily active players worldwide, is looking for a strong and experienced Technical Support Engineer with a creative mind and extraordinary problem solving skills to join our Production group.

The Production Group is our commando group, aimed at providing immediate, high-quality solutions to issues rising directly from our live systems.


  • Perform in-depth troubleshooting including DB analysis, reading system logs and debugging code
  • Provide solutions for complex issues that were escalated by other support levels
  • Identify and escalate issues as needed
  • Collaborate with the Business, CRM and R&D teams internally
  • Around the clock availability for production issues


  • Previous experience in similar technical support or production Engineer
  • Experience in reading and designing DB queries (Big Query) to obtain analytical data
  • Experience with system log analysis
  • Ability to understand flows and provide creative troubleshooting solutions
  • Multi-tasking, self-learning, highly motivated and a team player
  • Strong capabilities of building organized processes and structured formal documentation
  • Ability to comply with tight deadlines and self-prioritize