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Moon Active

Knowledge Base Manager

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Moon Active
🇮🇱 Tel Aviv

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the world - and soon the moon! The company is headquartered in the heart of Tel Aviv.

We're looking for an independent leader, strategic and experienced with managing knowledge bases, with a love of creating content - in any which way (written content, visual content and more)!

Responsibilities

  • Take ownership of the existing Help Centers - building, creating and improving procedures and content
  • Develop our brand guide and tone of voice, content strategy, set KPIs
  • Create and edit content according to the company's tone of voice
  • Gather information from relevant stakeholders to create appropriate and accurate content
  • Analytics, optimal search functionality, roadmap and priorities
  • Identify knowledge gaps and missing content
  • Maintain all content in multiple languages, work alongside translators to ensure all supported languages are updated and managed
  • Adjust and update the material according to the evolution of the product
  • Work closely with the Head of Support and Global Head of Support

Requirements

  • 1+ years experience managing a Help Center
  • 3+ years of content writing and editorial experience
  • 1+ years in customer-facing environment
  • Deep understanding of and passion for product, marketing and technology
  • Excellent ability to explain complex content in an easy-to-follow way
  • Experience in writing clear and concise procedural documentation for both technical and non-technical audience
  • Native English speaker with excellent articulation skills
  • Tech savvy with an understanding of the customer experience