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Moon Active

IT Support Specialist

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Moon Active
🇮🇱 Tel Aviv

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the Universe. The company is headquartered in the heart of Tel Aviv.

We're looking for a talented IT support Specialist who will support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities

  • Respond to requests for technical assistance (in person, via phone, email and Ticket Support center)
  • Diagnose and resolve technical hardware and software issues
  • Install and troubleshoot end user equipment, software, hardware, multimedia and telecommunications systems
  • Support IT purchasing upon demand
  • Provide guidance, assistance, coordination and follow-up on client questions and problems
  • Follow standard IT procedures, logging all IT interactions and administering helpdesk software
  • Redirect problems to appropriate resource
  • Identify situations requiring urgent attention
  • Setup of production and development IT systems

Requirements

  • At least 2 years experience as a Help Desk / IT Support
  • High customer orientation skills
  • Familiarity with Hardware components (Desktops, Laptops, Servers)
  • Experience with handling IT tasks on MacOS and Windows OS
  • IT backend environment understanding (GPO, Single Sign-On, Active directory, O365, G-Suite)
  • Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus etc
  • Knowledge of networking components and infrastructure (Lan / Wan, TCP/IP, DHCP, DNS)
  • Communication skills for interfacing with employees in a multitasking environment
  • Solid knowledge of information security principles and practices
  • Fluent Hebrew & English