IT Support Specialist

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the Universe. The company is headquartered in the heart of Tel Aviv.

We're looking for a talented IT support Specialist who will support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities

• Respond to requests for technical assistance (in person, via phone, email and Ticket Support center)
• Diagnose and resolve technical hardware and software issues
• Install and troubleshoot end user equipment, software, hardware, multimedia and telecommunications systems
• Support IT purchasing upon demand
• Provide guidance, assistance, coordination and follow-up on client questions and problems
• Follow standard IT procedures, logging all IT interactions and administering helpdesk software
• Redirect problems to appropriate resource
• Identify situations requiring urgent attention
• Setup of production and development IT systems

Requirements

• At least 2 years experience as a Help Desk / IT Support
• High customer orientation skills
• Familiarity with Hardware components (Desktops, Laptops, Servers)
• Experience with handling IT tasks on MacOS and Windows OS
• IT backend environment understanding (GPO, Single Sign-On, Active directory, O365, G-Suite)
• Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus etc
• Knowledge of networking components and infrastructure (Lan / Wan, TCP/IP, DHCP, DNS)
• Communication skills for interfacing with employees in a multitasking environment
• Solid knowledge of information security principles and practices
• Fluent Hebrew & English