# CX Automations Engineer

## Details

- **Company:** [Moon Active](https://hitmarker.net/companies/moon-active.md)
- **Location:** Tel Aviv, Israel
- **Contract type:** Full Time
- **Level:** Junior \(1–2 years\)
- **Tags:** Artificial Intelligence \(AI\), Software Engineering, Data Analysis
- **Posted:** 2026-08-09
- **Apply:** [View and apply on Hitmarker](https://hitmarker.net/jobs/moon-active-cx-automations-engineer-4523118)

## Description

Moon Active is looking for a hands-on **CX Automation Engineer** to drive the next technological evolution of our global support department. In this hands-on role, you will bridge high-level strategy and technical execution—shaping the vision for our support automation roadmap as well as actively building it.

You will transform operational workflows and eliminate manual friction points using cutting-edge AI agents, LLMs, and orchestration platforms, allowing our live team to focus on high-value player interactions. You will take projects from abstract concepts to production-ready automations built for global scale.

**Responsibilities**

- Actively build, code, and deploy automated solutions and AI agents to solve operational bottlenecks.

- Architect, code, and maintain complex automated workflows and backend integrations using tools like Torq.
- Design, test, and optimize prompt chains, autonomous AI agents, and custom LLM workflows.
- Analyze support data to identify manual overhead and implement immediate automation solutions.
- Partner with Product, R&D, CRM, and Data teams to bridge technical gaps.
- Establish and track KPIs (deflection rates, cost savings, CSAT) to continuously optimize automation performance.

**Requirements**

- 1+ years of proven experience building and shipping AI-driven applications or complex automations.

- Bsc in Industrial Engineering, Information Systems or similar field.
- Demonstrate basic to intermediate scripting skills (Python/JavaScript) along with experience using AI coding assistants (e.g., Cursor, Copilot).
- Bring practical expertise in enterprise orchestration platforms (Torq, Make, Zapier) and modern CRM ecosystems (Zendesk, Salesforce).
- Deep familiarity with LLM APIs and advanced prompt engineering techniques.
- Combine strong data literacy (SQL/BI experience is a plus) with a self-starter mindset to take projects from concept to production.
- Full proficiency in both Hebrew and English.

\#LI-Hybrid