Customer Support Representative - Native Japanese
Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the Universe. The company is headquartered in the heart of Tel Aviv.
We're looking for a Native Japanese Customer Support Representative to work with us on providing our players with a WOW customer experience.
- Be the point of contact for our players
- Provide comprehensive information regarding the products and services offered by the company
- Work closely with QA and technical support to solve player's technical issues
- Japanese/English proficiency both spoken and written
- Customer oriented, ability to assure customer engagement by managing support queries
- Time management skills to enable prioritization of tasks
- Strong problem solving/troubleshooting skills and communication with the different departments
- Can-do approach, creative and committed to improve and continuously learn
- Excellent social skills and strong ability to operate multiple applications and platforms
- A Team player
- Previous work experience in customer service or technical support is a huge advantage!