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Moon Active

Customer Support Representative - Native German

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Moon Active
🇮🇱 Tel Aviv

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the Universe. The company is headquartered in the heart of Tel Aviv.

We're looking for a Native German Customer Support Representative to work with us on providing our players with a WOW customer experience.

Responsibilities

  • Be the point of contact for our players
  • Provide comprehensive information regarding the products and services offered by the company
  • Work closely with QA and technical support to solve player's technical issues

Requirements

  • German/English proficiency both spoken and written
  • Customer oriented, ability to assure customer engagement by managing support queries
  • Time management skills to enable prioritization of tasks
  • Strong problem solving/troubleshooting skills and communication with the different departments
  • Can-do approach, creative and committed to improve and continuously learn
  • Excellent social skills and strong ability to operate multiple applications and platforms
  • A Team player
  • Previous work experience in customer service or technical support is a huge advantage!