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ModSquad, Inc.

(Closed) Community Manager - Gaming Programs

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ModSquad, Inc.
๐ŸŒŽ Remote (USA)

Do you have a creative mind as well as a deep understanding of online communities and social media? ModSquad is seeking an experienced Community Manager with experience and passion for moderation?

As a ModSquad Community Manager, you will work closely with our clients as well as a global ModSquad team. You will be imperative in building teams and structures to keep communities safe through moderation.

Project Hours:

Monday - Friday: 6 am - 2 pm Pacific Time

Hourly Rate:

To be discussed in the interview phase

Commitment:

20 hours per week

90 days (as needed)

The day-to-day tasks of a ModSquad Community Manager vary, but basic responsibilities may include:

  • Develop keyword lists unique to regional and political context in order to apply smart filters to incoming content.
  • Create and report KPIโ€™s to the development team, and build reports that showcase reason, trends, and opportunity.
  • Learn and explore new tools and platforms that improve workflow and client objectives.
  • Work closely, efficiently, and effectively with the client and internal teams (communication is daily).
  • Develop practices and improvements, or build upon and help improve current methods of operation (from content moderation and community management
  • Handle community crises or troubleshoot escalations.

A successful candidate needs to have confidence and strength in the following abilities:

  • Be a proactive, self-starter and independent contributor with follow-through on all initiatives
  • Have strong problem-solving, creative writing, and editorial skills
  • Showcase strong communication skills (and feel comfortable with communicating the good and the bad)
  • Engage confidently with internal and external partners on video and voice calls.
  • Enjoy engaging and developing a broad range of people, communities, clients, and trends
  • Be able to execute on community initiatives, measure results, and modify programs based on feedback
  • Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines
  • Must have active experience (professional experience preferred) with forums, Facebook, Twitter, LinkedIn, and Instagram (other platforms like SnapChat, TikTok, Twitch.tv, Youtube, etc a bonus)
  • Be knowledgeable and passionate about moderation
  • Be comfortable dealing with sensitive content
  • Deep understanding of socio-political content in market.

Desired skills and pluses:

  • Bachelorโ€™s degree or equivalent work experience, with a minimum of 4 years in Social or Community management experience.
  • The position requires excellent verbal and written skills, someone who is excited about social media and content moderation, and has the ability to communicate, collaborate, and support effectively
  • Professional experience moderating sensitive content
Apply Now
This job has been closed. Either the position has been filled or it is no longer active.